Assa Abloy LOCWOOD 001TOUCH

Questions and Answers

J
johnsonsheilaAug 13, 2025
What to do if my Assa Abloy Lock does not respond when the door is locked?
- R
  Rebecca SerranoAug 13, 2025
  If your Assa Abloy lock isn't responding and the door is locked, it could be due to completely discharged batteries. Try connecting a 9-volt battery to the emergency power supply terminal located on the outside escutcheon, under the knob. With the 9-volt battery connected, palm the touchscreen, enter your user PIN code, and palm the touchscreen again. Also, consider replacing the batteries.
R
Robert HallAug 17, 2025
How to fix Assa Abloy Lock that chimes but the door won't open?
- M
  melliottAug 17, 2025
  If your Assa Abloy lock chimes to indicate code acceptance but the door won't open, check if there is another locking device on the door. Also, check the door gaps for any foreign objects between the door and frame.
K
Kimberly SmithAug 20, 2025
What to do if my Assa Abloy Lock does not respond, but the door is open?
- T
  Troy MoodyAug 21, 2025
  If your Assa Abloy lock isn't responding while the door is open, try the following: * Ensure the touchscreen is activated by pressing with the palm or fingers in at least 3 areas simultaneously. Use a larger area of the palm or fingers. * If touchscreen numbers are visible, check to see if they respond when pressed. * Check that the batteries are installed and oriented correctly in the battery case. * Check batteries are in good condition; replace batteries if discharged. * Check to see if the touchscreen cable is properly connected and not pinched. * Push Soft Reset until confirmation sound is heard.
M
Mrs. Dana ParrishAug 25, 2025
What to do if my Assa Abloy Lock operates to allow access, but will not automatically re-lock?
- K
  Kimberly AdkinsAug 26, 2025
  If your Assa Abloy lock operates to allow access but will not automatically re-lock, it could be because Passage Mode is enabled. Disable Passage Mode to lock the door. Also, if the low battery indicator is lit, change the batteries.
R
rosekimberlyAug 28, 2025
What to do if my Assa Abloy Lock shows 'Low Battery'?
- A
  Alexander GeorgeAug 28, 2025
  If your Assa Abloy lock indicates a 'Low Battery', replace all four batteries with new AA Alkaline batteries.
D
Dwayne ShawAug 31, 2025
Why won't my Assa Abloy Lock user PIN codes register?
- A
  Alice KaufmanAug 31, 2025
  User PIN codes for Assa Abloy Locks will not register for several reasons: * User PIN codes must consist of 4 to 12 digits. * In Advanced mode, the same PIN code cannot be used for multiple users. * In EZ Mode, User PIN codes must be entered within 20 seconds (while the touchscreen is active). * In EZ Mode, the user PIN code can only be registered using the Registration Button. * The star (*) cannot be used as part of the user PIN code. * In Advanced mode, the Master code must consist of a minimum of 6 digits. * Master Code and User PIN Code cannot be the same.
C
cruztaraSep 5, 2025
Why does my Assa Abloy Lock operate but makes no sound?
- J
  Jill GriffithSep 5, 2025
  If your Assa Abloy lock operates but makes no sound, it is possible that Silent Mode is enabled. Check to see if Silent Mode is enabled.
R
Robert JacksonSep 8, 2025
Why does my Assa Abloy Lock dim and show no reaction?
- E
  Erik LewisSep 8, 2025
  If your Assa Abloy lock is on for a while, and then shows no reaction with dim lights, replace the batteries.