Asus MZ27A Series - Troubleshooting and FAQs

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Chapter 3: General Instruction
3.3 Troubleshooting (FAQ)
Problem Possible Solution
Power LED is not ON
• Press the 5-way button to check if the monitor is
in the ON mode.
• Check if the power adapter is connected to the
monitor and the power cord is properly connected to
the adapter and the power outlet.
• Check Power Indicator function in main menu OSD.
Select ON to turn on power LED.
The power LED lights amber and
there is no screen image
• Check if the monitor and the computer are in the ON
mode.
• Make sure the signal cable is properly connected the
monitor and the computer.
• Inspect the signal cable and make sure none of the
pins are bent.
• Connect the computer with another available monitor
to check if the computer is properly working.
Screen image is too light or dark • Adjust the Contrast and Brightness settings via OSD.
Screen image bounces or a wave
pattern is present in the image
• Make sure the signal cable is properly connected to
the monitor and the computer.
• Move electrical devices that may cause electrical
interference.
Screen image has color defects
(white does not look white)
• Inspect the signal cable and make sure that none of
the pins are bent.
• Perform Reset via OSD.
• Select the appropriate Color Temperature via OSD.
No sound or sound is low • Adjust the volume settings of both your monitor and
computer.
• Make sure the computer sound card driver is
properly installed and activated.