AT&T 3G MicroCell Series User Manual

TROUBLESHOOTING
Possible problems and troubleshooting steps for your AT&T 3G MicroCell™ are described below. Check the troubleshooting
steps before contacting AT&T 3G MicroCell Customer Care at 800.331.0500.
There are two sections to choose from depending on your needs. Click on the appropriate link below to go to that section:
Common Troubleshooting Steps
Advanced In-Home Equipment Troubleshooting
Common Troubleshooting Steps
General
Trouble Solution
Wireless phone doesn’t display AT&T MicroCell or
AT&T M-Cell (iPhone) or cannot connect with AT&T
MicroCell
• Check the 3G MicroCell for solid green 3G LED indicator. If not solid
green, unplug power cord from MicroCell and plug it back in to restart.
• Ensure you are using a 3G wireless device from AT&T and its 3G radio is
turned on.
• Go online and ensure you have successfully completed the Activation
Process at www.att.com/3GMicroCell. An activation text message and/or
email will also confirm successful activation.
• Check online site (www.att.com/mywireless) and enter the correct cell
number in Approved User List under the Manage AT&T 3G MicroCell
Settings link.
• Restart the wireless phone by powering down and powering up or by
removing and reinstalling the battery.
• Ensure the Ethernet cable is properly attached to the MicroCell. If not,
unplug and plug back in Ethernet cable from 3G MicroCell to broadband
router/modem/gateway and remove power cord for MicroCell and reinstall
to restart.
• Power off and on the router/modem/gateway/PC in the order outlined in
the Getting Started Guide.
I cannot get my MicroCell to activate in my
basement
• Move the MicroCell to within 3 feet of a window with a clear, unobstructed
view of the sky

AT&T 3G MicroCell Series Specifications

General

Coverage Area	Up to 5, 000 square feet
Number of Simultaneous Calls / Maximum Users Supported	4
Power Supply	AC adapter
Frequency Bands	850 MHz, 1900 MHz
Network Technology	UMTS/HSPA
Ethernet Ports	1
Connectivity	Ethernet

Summary

Common Troubleshooting Steps

Wireless Phone Connection and Display Issues

Addresses phone display and connection problems with AT&T MicroCell.

MicroCell Activation in Basement

Troubleshooting steps for MicroCell activation failure in a basement.

General Wireless Phone Not Working

Comprehensive checks for wireless phone connectivity issues with the MicroCell.

Slow PC Internet Connection

Steps to resolve slow internet on a PC connected via MicroCell.

Online Registration Login Problems

Solutions for issues logging into the online registration portal.

Slow Wireless Data Applications

Troubleshooting slow data application performance on a device.

Hardware Status Indicator Troubleshooting

Red Power Indicator

Steps for when the MicroCell's power status indicator is red.

Ethernet Indicator Issues

Solutions for when the Ethernet status indicator is off or flashing.

Computer Indicator Off

Addresses issues when the Computer status indicator is off.

GPS Light Status Issues

Troubleshooting flashing or off GPS lights on the MicroCell.

Blinking 3G Light

Steps for when the MicroCell's 3G light is blinking on and off.

Red and Flashing 3G Indicator

Troubleshooting steps for a red and flashing 3G status indicator.

Advanced In-Home Equipment Troubleshooting

Troubleshooting Prerequisites

Lists required steps before proceeding with advanced troubleshooting.

Router Configuration Settings Overview

Outlines essential router and gateway settings for MicroCell operation.

TimeWarner Ubee/Ambit Router Configuration

Specific steps for configuring TimeWarner Ubee/Ambit modems for MicroCell.

Qwest Q1000 Actiontec Router Configuration

Troubleshooting connectivity issues with Qwest Q1000 modem/router.

Connecting a New Router with Qwest

Guide to connecting a new router when using a Qwest modem.

Linksys/Cisco Router Configuration

Steps to configure Linksys/Cisco WRT54G2 routers for AT&T 3G MicroCell.

D-Link Router Configuration

Instructions for configuring D-Link DIR-655 routers for AT&T 3G MicroCell.