Appendix
84
Troubleshooting
If you have diculty with your phone, please try the following
suggestions. For Customer Service, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In
Canada, dial 1 (866) 288-4268.
For more detailed instructions, refer to the online Complete user’s
manual at www.telephones.att.com/manuals.
My telephone doesn’t work at all.
f Make sure the power cord is securely plugged in.
f Make sure you plug the battery connector securely into the cordless
handset.
f Make sure you plug the telephone line cord securely and rmly
into the telephone base and the telephone wall jack.
f Charge the battery in the cordless handset for at least 10 hours.
For optimum daily performance, return the cordless handset to
the telephone base or charger when not in use.
f If the battery is depleted, it may take approximately 30 minutes
to charge the handset before it shows Low battery. See page
10 for details.
f Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
f You may need to purchase a new battery. Please refer to
Battery installation and charging in this user’s manual on
pages 10-11.
The display shows No line. I cannot get a dial tone.
f Try all the suggestions, as mentioned above.
f If the previous suggestions do not work, disconnect the telephone
line cord from your telephone and connect the telephone line
cord to another telephone.
f If there is no dial tone on that other telephone either, your
telephone line cord may be defective. Install a new telephone
line cord.
f If changing the telephone line cord does not help, the wall jack
(or the wiring to this wall jack) may be defective. Try using
a dierent wall jack in your home to connect your BL102/
BL102-2/BL102-3/BL102-4/BL102-5 telephone, or contact your
telephone service provider (charges may apply).
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