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Common Issues
Troubleshooting
Check below for solutions to common problems you may experience.
Problem: I’m unable to add an extender to the network.
Solution: Before pairing your extender, be sure to allow both the gateway
and extender to fully power on and the LEDs to turn solid. You can also try
pairing using the wired method with Ethernet. See “Pair using Ethernet” on
page 65. The extender can be disconnected from Ethernet once setup is
complete.
If the extender has been paired to another gateway before, you may need
to factory reset your extender before attempting to pair.
Problem: My extender isn’t connected to my network.
Solution: Your extender can connect back to the gateway over Wi-Fi or
using Ethernet. You may try moving the extender closer if it’s too far from the
gateway or if there is interference, or you may opt to connect the extender
using Ethernet.
Problem: I changed my Wi-Fi network name and my extender hasn’t
updated.
Solution: Updates to your network can take a few minutes to reflect on the
extender. You can try rebooting the extender manually by unplugging and
plugging it back into power to resynchronize the extender with your Wi-Fi
network.
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