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Appendix Appendix
Troubleshooting
Do not install this phone near a microwave oven or on the same
electrical outlet. You may experience decreased performance
while the microwave oven is operating.
If you plug your phone in with a modem or surge protector, plug
the phone (or modem/surge protector) into a different location. If
this does not solve the problem, relocate your phone or modem
farther apart from one another, or use a different surge protector.
Move your telephone base to a higher location. The phone may
have better reception when installed in a high area.
If other phones in your home are having the same problem,
contact your telephone service provider (charges may apply).
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
The caller may be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must
use caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and the telephone
wall jack. The filter prevents noise and caller ID problems
resulting from DSL interference. Please contact your DSL service
provider for more information about DSL filters.
The charge light is off.
Make sure you plug the power and line cords in correctly
and securely.
Unplug the electrical power. Wait for 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset and
telephone base to reset.
Clean the cordless handset and charger charging contacts each
month with a pencil eraser or cloth.
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