Troubleshooting
If you have difficulty with your phone, please try the suggestions
below. For Customer Service, visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
The handset registration is unsuccessful.
Follow the handset registration instructions to register the handset
again (see Adding and registering handsets on pages 9-10)
My phone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure that the battery connector is securely plugged into
the handset.
Make sure the telephone line cord is securely and firmly plugged
into the telephone base and the telephone wall jack.
Charge the battery in the handset for at least 11 hours. For
optimum daily performance, return the charger when not in use.
If the battery is depleted, charge the handset for at least
30 minutes before you use it. Refer to page 6 for details.
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one
minute for the handset and telephone base to reset.
You may need to purchase a new battery. Please refer to
Battery installation and charging (pages 6-7) in this user’s manual.
The display shows No Line. I cannot get a dial tone.
Try all the suggestions above.
Move the cordless handset closer to the telephone base. You
may have moved out of range.
If the previous suggestions do not work, disconnect the
telephone line cord from your telephone and connect the
telephone line cord to another telephone. If there is no dial tone
on the other telephone either, then,
the telephone line cord may be defective: try installing a new
telephone line cord.
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