15
Troubleshooting
If you have diculty operating this phone, try the suggestions mentioned below.
For Customer Service, visit our website at https://telephones.att.com
or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. Have the
serial number, found on the underside of your phone, available when contacting
Customer Service. Please retain your receipt as your proof of purchase.
To purchase accessories or replacement parts, contact Customer Service. Visit
our website at https://telephones.att.com or call 1 (800) 222-3111. In
Canada, call 1 (866) 288-4268.
No dial tone
f Make sure all plugs are connected properly. Inspect the line cord connections at
the modular wall jack and at the telephone. Also inspect the coiled handset cord
connections at both ends.
f Unplug the telephone and connect it to another modular wall jack. If it still does
not work, try another telephone; if neither telephone works, the problem is not
in your telephone. The trouble may be caused by local telephone company lines,
central oce equipment, or the wiring in your home.
Calls cannot be dialed, or are dialed slowly
f This product comes set in the tone (TT) mode. Make sure you choose the
correct dialing method (TT or DP) for the dial switch.
Touch tone dialing will not work if you have dial pulse service.
If you have tone dialing service, you can use either tone or dial pulse mode. If you
set the switch to TT, numbers are dialed much more quickly.
You can hear the other party, but other party can’t hear you
f The Mute feature might be activated.
f Try pressing PROG/MUTE.
f If this doesn’t work, try pressing PROG/MUTE again.
f If you program a number into memory while on a call, the other party will be
unable to hear you.
Telephone does not ring
f Make sure the ringer volume switch is not set to OFF.
f You may have inadvertently turned o the ringer. Press PROG/MUTE, #, 6,
PROG/MUTE.
f If there are several other phones on the same line, try disconnecting some of the
other telephones. Having too many telephones can also create problems such as
low ringer volume or impaired quality during calls.
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