AT&T Velocity - Troubleshooting Common Issues; Wi-Fi Connection Problems

Problem Suggested Solution
About the
password
Select Wi-Fi on the home screen to
check the Main/Guest Wi-Fi Network
password or check the label on the
device to get them.
If you changed the password and
forgot the new password, you need
to restore the device to the factory
default settings.
51TroubleshootingTroubleshooting50
Troubleshooting
Problem Suggested Solution
Cannot
establish the
Wi-Fi connection
between your
device and client
Refresh network list and select the
correct SSID.
Check the IP address to make sure
your client can obtain an IP address
automatically in the Internet protocol
(TCP/IP) properties.
Type the correct network key (Wi-Fi
password) when you connect to the
device.
The client
connected to the
device cannot
access the Internet
Make sure your SIM card is available.
Change the location to find a place with
good signal.
Contact your service provider.
Cannot visit the
web user interface
configuration page
Enter the correct address. The default
address is http://192.168.1.1 or
http://attwifimanager.
Only use one network adapter in your PC.
Do not use any proxy server.