Atel AXIS V810 - 5. Troubleshooting; Troubleshooting Tips; Reset Procedures

ATEL V810 Series Voice-Only User Manual
V5.6, June 8, 2022
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5. Troubleshooting
When properly installed, the V810 is a highly reliable product. Most problems are caused
by one of these issues:
1. Telephone or ethernet device was connected to incorrect ports.
2. Network coverage is unavailable due to coverage area, an account problem, or a
network problem.
The following tips may help solve some common problems encountered while using your
V810.
1. Make sure you are using the V810 in the correct geographic region (within the wireless
coverage area of your service provider).
2. Ensure that your wireless coverage extends to your current location.
3. If you do not receive a strong wireless signal, try moving your V810 to a different
location near a window.
4. Ensure that you have an active service plan.
5. Restarting your V810 can sometimes resolve the issues.
IMPORTANT! Before contacting customer care, be sure to restart both your V810 and any
device to which it is currently connected.
Common Problems, FAQ’s and Solutions
1. How do I perform a Power Reset on V810?
Yo u r V 8 1 0 can be in 3 different power modes, battery-only, AC power only, or AC power
with batteries installed. Your V810 comes with 3 AA batteries. Optional Ni-MH
rechargeable battery pack can be purchased through ATEL USA. Visit,
www.ATEL-USA.com for more information.
To Perform a Power Reset:
a) Using the Power button: Press and hold the power button for 10 seconds until the
V810 restarts.
b) If your V810 is in Battery-only mode, remove the batteries for 10 seconds and then
re-install the batteries.
c) If your V810 is in AC power only mode (only plugged into the wall charger), unplug
the wall charger for 10 seconds and then plug the wall charger back.
If your V810 is plugged to the wall charger AND installed with batteries, unplug the
wall charger AND remove the batteries for 10 seconds. Then, plug the charger
back and re-install the batteries.
2. How do I perform a Device Reset using the RESET pin hole?
Using the RESET pin hole: Remove the back cover. Make sure your V810 is powered on.