12. Service
Our products are supported by a worldwide network of our service centres and
distributors. Each service centre offers a wide range of options including:
▪ equipment decontamination
▪ service exchange
▪ repair
▪ rebuild
▪ testing to factory specifications.
The equipment that has been serviced, repaired or rebuilt is returned with a full
warranty. The local service centre can also provide our engineers to support the
on
‑site maintenance, service or repair of the equipment. For more information
about service options, contact our nearest service centre or company.
We can provide training, tooling and spares to overhaul the dry pumping
systems.
Remove pump accessories before returning the dry pumping system for service.
12.1. Return the equipment or components for service
Before you send your equipment to us for service or for any other reason, you
must complete a Declaration of Contamination Form. The form tells us if any
substances found in the equipment are hazardous, which is important for the
safety of our employees and all other people involved in the service of your
equipment. The hazard information also lets us select the correct procedures to
service your equipment.
If you are returning equipment note the following:
▪ If the equipment is configured to suit the application, make a record of the
configuration before returning it. All replacement equipment will be supplied
with default factory settings.
▪ Do not return equipment with accessories fitted. Remove all accessories and
retain them for future use.
▪ The instruction in the returns procedure to drain all fluids does not apply to the
lubricant in pump oil reservoirs.
Download the latest documents from atlascopco.com/en-uk/vacuum-solutions/
vacuum-pump-service/health-and-safety-forms, follow the procedure in HS1, fill
in the electronic HS2 form, print it, sign it, and return the signed copy to us.
NOTICE:
If we do not receive a completed form, your equipment cannot be serviced.
Service
07/2021 - ©Atlas CopcoPage 1301950840208_A
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