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Atos Unify OpenScape CP110 - User Manual

Atos Unify OpenScape CP110
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Unify OpenScape
Desk Phone CP
Atos Unify
OpenScape Desk Phone
CP110
Atos Unify OpenScape Voice
Atos Unify OpenScape 4000
User Guide SIP
A31003-C1000-U136-01-7619

Table of Contents

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Summary

Important Safety and Handling Information

Telephone Power and Safety

Guidelines for safe power supply and avoiding opening the telephone.

Trademarks and Regulatory Compliance

Information on CE marking and compliance with EU directives like WEEE.

Cleaning and Maintenance Guidelines

Instructions for cleaning the phone using soft, damp cloths and avoiding chemicals.

Accessing Online Documentation

Links to official Unify support and documentation resources.

General Information and Manual Scope

About This User Guide

Details the document's scope, limitations, and general safety advice.

Understanding Manual Icons

Explanation of icons indicating phone versus web interface operations.

Service and Support Contact Information

Guidance on contacting Unify support for problems and queries.

Intended Use and Product Identification

Defines the phone's purpose and where to find identification details.

Optimizing Speakerphone and Display Legibility

Tips for clear speakerphone audio and readable display.

Remote Configuration Process

Initial Setup Steps

Overview of the remote configuration process from factory defaults.

Starting the Telephone Boot Process

Instructions for connecting the phone to the LAN and initiating boot.

Entering the Deployment PIN

Process for entering the Deployment PIN for remote configuration.

Getting to Know Your Desk Phone

Telephone User Interface Overview

Description of the phone's controls, displays, and main components.

Handset and Basic Call Operations

Using the handset for making and receiving calls.

Display and Notification Features

Information on the multi-line display and LED notifications.

Programmable and Function Key Usage

Customizing programmable keys and understanding dedicated function keys.

Dialpad and Navigation Key Functions

Using the dialpad for input and navigation keys for menu interaction.

Navigation Key Operation Guide

Detailed explanation of navigation key functions for input and menu control.

LED Notification Meanings Explained

Table explaining the meaning of different LED states and patterns.

Programmable Function Key Capabilities

Information on the three programmable keys and their customization.

Dialpad for Input and Text Entry

Using the dialpad for numbers, special characters, and text input.

Character Input Reference

Overview of characters mapped to dialpad keys based on language setting.

Phone Display Modes

Idle Mode Operation

Describes the phone's state when not in active use.

Idle Menu Navigation and Access

How to access and use the idle menu for various functions.

Idle Display Icons and Meanings

Explanation of icons appearing in the idle display for status and options.

Status Line Volume Indicators

Visual feedback displayed when adjusting ringer, handset, or speaker volume.

Context-Dependent Display Information

How the display content dynamically changes based on the phone's situation.

Event Icons and Context Menus

Icons indicating events and how to use context menus for options.

Idle Display Context Menu Options

Functions available for selection from the idle display context menu.

Call Function Display Information

Functions and advisories displayed in the second line during calls.

Call Icons Explained

Icons used to indicate call status, connection quality, and security.

Voicemail System Access

Call Logging Features and Synchronization

Call List Management and Data

Details on stored call lists, entry limits, and saved call data.

RingCentral API Call Log Integration

Synchronizing call log data with RingCentral API for device display.

Call Logging Notes and Settings

Additional information on missed calls and call logging settings.

Accessing Phone Settings

How to access User and Administrator settings menus.

Directory Access Methods

Accessing Personal and Corporate phonebooks via function keys.

User Settings Configuration Options

User Settings Configuration Options

Options available in the User menu for personalizing phone settings.

Interrupting Menu Operations Gracefully

How to pause and resume menu operations, e.g., for incoming calls.

Network Information Display

Network Information Display

Details on IP address, web interface address, and network activity.

Diagnostic Information Access

Accessing detailed telephone configuration and settings for support.

Phone Reset Procedure

Steps to reset personal settings to factory defaults.

Remote Control and Monitoring Functions

Activating or deactivating phone features remotely for service purposes.

Activating Diagnostic Call Tracing

Initiating call tracing for connection problem analysis.

Phone Hardware Ports

Port Layout and Connections

Diagram showing physical ports for network, PC, power, and headset.

Efficient Network Port Utilization

Using the built-in switch to connect a PC via the phone's LAN port.

Cable Management via Phone Stand

Guidance on routing cables through the phone stand for neatness.

Telephone Settings Menu Navigation

Adjusting Display Contrast Levels

Setting display contrast for optimal readability in different lighting conditions.

Volume Control for Audio Outputs

Adjusting volume for loudspeaker, ringer, handset, headset, and handsfree.

Key Click Tone Configuration

Enabling, disabling, or adjusting the volume of key press tones.

Making and Receiving Calls

Energy Saving Settings Guidance

Tips for reducing energy consumption through phone settings.

Incoming Call Notification Procedures

How incoming calls are signaled via ringing and the Notification LED.

Answering Calls via Different Audio Devices

Procedures for answering calls using handset, speakerphone, headset, or auto-headset.

Incoming Call Rejection Methods

Steps for rejecting an incoming call.

Call Deflection and Callback Handling

Call Deflection and Callback Management

Procedures for deflecting calls and responding to callback requests.

Managing Callback Requests

Handling callback requests by accepting, rejecting, or deleting them.

Dialing Methods and Sequences

Dialing Methods and Number Entry

Using off-hook, on-hook dialing, and entering numbers first.

Dialing via Programmable Speed Dial Keys

Using programmed keys for quick dialing of frequently used numbers.

Redialing from Call History

Accessing and redialing numbers from the call log.

Managing Missed Calls and Callback Requests

Accessing and Returning Missed Calls

How to view and call back missed calls from the call list.

Callback Request Management

Requesting callbacks and deleting pending callback requests.

Microphone Control During Active Calls

Autodial Delay Configuration Options

Setting an automatic delay before dialing a number.

Microphone Control During Active Calls

Activating or deactivating the microphone during a call.

Speakerphone and Handset Mode Transitions

Volume Adjustment During Conversations

Changing handset or loudspeaker volume while on a call.

Speakerphone and Handset Mode Transitions

Switching between handset and speakerphone modes.

Open Listening Mode Configuration

Setting up open listening for group participation in calls.

Conference Call Management Features

Establishing a Conference Call

Steps to initiate a conference call with multiple parties.

Leaving and Ending Conference Calls

Procedures for leaving or ending a conference call.

Call Hold and Retrieval Management

Managing Calls on Hold and Retrieval

Putting calls on hold and retrieving them alternately or simultaneously.

Connecting Multiple Call Parties

Joining active and held calls to connect parties.

Connecting Calls via Hang-Up Action

Connecting call parties by using the hang-up function.

Handling Second Incoming Calls

Placing Active Calls on Hold

Placing an ongoing call on hold to manage other calls.

Retrieving Held Calls and Status

Getting back held calls and checking their status.

Handling Second Incoming Calls

Accepting or ignoring a second incoming call during an active call.

Deflecting and Rejecting Second Calls

Ignoring and Rejecting Second Calls

Procedures for ignoring or rejecting a second incoming call.

Deflecting Second Calls

Forwarding a second incoming call to a specified destination.

Transferring Calls to Other Parties

Call Transferring Procedures

Methods for transferring calls, including blind and consultative transfers.

Ending Active Calls

Steps for disconnecting the current call.

Configuring Call Forwarding Options

Setting Call Forwarding Alerts

Enabling or disabling visual and audible alerts for call forwarding events.

Directories and Conversation Management

Personal Directory Operations

Managing contacts in the personal directory, including creation and editing.

Deleting Single Contacts

Removing individual contact entries from the directory.

Clearing Entire Contact List

Deleting all contacts from the personal directory.

Searching for Contacts in Personal Directory

Finding contacts within the personal directory by name.

Corporate Directory Access and Search

Accessing and searching the company-wide corporate directory.

Key Programming Procedures

Initiating the Key Programming Process

Steps to begin programming functions onto the phone's keys.

Key Programming Methods

Programming keys directly via function keys or through the user menu.

Programming Enhanced Functions

Repertory Dialing Configuration

Setting up speed dial entries for quick dialing.

Call Log Key Programming

Configuring Call Forwarding Keys

Built-in Forwarding Key Setup

Configuring a dedicated key for built-in call forwarding.

Variable Call Forwarding Key Setup

Using Programmed Keys with Examples

Key Usage Examples

Demonstrations of using programmed keys for common functions.

Resetting Programmed Keys to Defaults

Restoring programmed keys to their factory default settings.

Team Call Management

Group Call Signaling and Handling

How group calls are signaled and managed based on phone status.

Direct Station Selection (DSS) Key Functions

DSS Key for Direct Dialing and Pickup

Using DSS keys for direct dialing, consultations, and call pickups.

DSS Key Call Rejection and Deflection

Handling rejected calls and deflecting calls using DSS keys.

DSS Key Status Display

Understanding the status notifications indicated by DSS keys.

MultiLine Phone Features and Lines

Line and Trunk Key Configuration

Configuring line and DSS keys for multi-line phone functionality.

Primary, Secondary, and Phantom Lines

Explanation of different line types on multi-line telephones.

Line Utilization Types

Details on Private, Shared, and Direct call line utilization.

Line Status Notification on Display

How line status is indicated on the phone's display.

Answering Calls on Primary and Secondary Lines

Procedures for answering incoming calls on primary and secondary lines.

Bridged-Call Appearance (BCA) Functionality

Using Line Keys for Call Management

Operating line keys to manage active calls and speakerphone mode.

Bridged-Call Appearance (BCA) Usage

Understanding notifications and actions for Bridged-Call Appearance.

Making Calls on Multi-line Phones

Assisting in Conference Calls

Using Assist Key to join conference calls.

Line Seizure Methods

Procedures for manually or automatically seizing a line for calls.

Forwarding Calls for the Primary Line

Redialing the Last Dialed Number

Accessing and redialing the last dialed number from the context menu.

Forwarding Calls for the Primary Line

Information and procedures for call forwarding on the primary line.

Hot and Warm Line Functionality

Using hot or warm lines for automatic dialing.

Call Management During Active Calls

Single Line Call Handling Procedures

How calls are handled on a single line, similar to a single-line phone.

Multi-line Call Handling Procedures

Managing calls on multiple lines, including accepting waiting calls.

Placing Lines on Hold

Procedures for placing active calls on hold using line keys.

Hot and Warm Line Functionality Details

Operating Specific Line Keys

How to operate line keys for hot/warm line functions.

Hot and Warm Line Functionality Details

Explanation of how hot and warm lines are activated.

Setting Numbers for Hot;Warm Lines

Configuring destination numbers for hot and warm line functions.

Connecting to Calls via Secondary Lines

Connecting

Procedures for connecting to calls on secondary lines.

MultiLine Keyset Settings and Delayed Ringers

Delayed Ringer Configuration

Setting the time delay before a held call signals on a line.

Line Ringer Settings and Selection

Line Ringer Settings and Selection

Adjusting ringers for specific lines, selecting ringer files or patterns.

Pattern Melody and Sequence Configuration

Setting pattern melodies and sequences for line ringers.

Line Preview Features

Previewing Individual Incoming Calls

Temporarily previewing caller information for incoming calls.

Permanent Line Preview Activation

Activating continuous line preview until manually deactivated.

Line Rollover Call Redirection

Executive and Secretary Team Call Management

Mobility Functionality

Logging onto Remote Telephones

Using another telephone as if it were your own via mobility logon.

Logging Off Mobility Function

Procedures for ending the mobility session and logging off.

Privacy and Security Settings

Do Not Disturb (DND) Configuration

Activating DND to silence the phone and redirect callers.

User Password and Security Management

User Password Security

Protecting phone configurations and settings with a user password.

Changing the User Password

Steps for modifying the existing user password.

Deactivating Password Entry Prompts

Disabling the password prompt for user settings and phone lock.

Phone Locking and Unlocking Procedures

Securing the phone against unauthorized access by locking it.

Other Phone Settings and Functions

Audio Settings and Room Character

Optimizing audio settings and adjusting room character for speakerphone.

Ringer Configuration Options

Selecting ringer files or patterns for incoming calls.

Pattern Melody Selection and Settings

Choosing and configuring pattern melodies for line ringers.

Pattern Sequence Selection and Settings

Choosing and configuring pattern sequences for line ringers.

Open Listening Mode Options

Selecting preferred modes for open listening (standard or US mode).

Headset Port Type Configuration

Selecting the type of headset connected to the phone.

Special Ringer Settings for Call Types

Setting unique ringers for different call types like Internal or External.

Pattern-Based Ringer Settings

Further settings for pattern melodies and sequences.

Ringer Activation and Deactivation

Activating or deactivating the phone's ringer.

Unsecured Voice Connection Alerts

Alert tone for when a secure voice connection becomes unsecured.

Display Language Selection Menu

Selecting the language for operator prompts and menu displays.

Time Display Format Configuration

Setting the phone to display time in 12-hour or 24-hour format.

Date Display Format Configuration

Selecting the preferred format for displaying the date.

Country-Specific Settings Adjustment

Adapting phone settings to specific country conditions.

Manual Daylight Saving Time Setup

Manually setting daylight saving time if automatic is off.

DST Difference Configuration

Setting the time difference between DST and standard time.

Automatic Daylight Saving Time Settings

Information on automatic daylight saving time configuration.

Setting Date and Time Manually

Manual Time Adjustment Procedure

Steps for manually setting the current time on the phone.

Manual Date Adjustment Procedure

Steps for manually setting the current date on the phone.

Network Information Display

Resetting User Data to Factory Defaults

Programming Call Forwarding Rules

Standard Call Forwarding Options

Basic options for forwarding calls to another phone.

Using and Managing Call Forwarding

Functions for activating, deactivating, and managing call forwarding.

Immediate Call Forwarding Control

Enabling or disabling immediate call forwarding.

Deactivating Active Call Forwarding

Turning off currently active call forwarding.

Forwarding to Last Destination Number

Activating forwarding to the most recently used destination number.

Saving Forwarding Phone Numbers

Reusing the Last Forwarding Destination

Using the last saved destination for call forwarding.

Setting New Variable Forwarding Numbers

Activating call forwarding with new, variable destination phone numbers.

Saving Forwarding Phone Numbers

Storing destination phone numbers for future call forwarding.

Copying and Pasting Forwarding Numbers

Editing Favorite Forwarding Numbers

Preconfiguring up to five destination numbers for call forwarding.

Copying and Pasting Forwarding Numbers

Transferring destination numbers between different call forwarding types.

Assigning Destination Numbers to Forwarding Types

Assigning Destination Numbers to Forwarding Types

Linking saved destination numbers to specific call forwarding types.

Activating and Deactivating Call Forwarding

Activating and Deactivating Call Forwarding

Enabling or disabling specific call forwarding types like Unconditional, Busy, No Reply.

Understanding Call Forwarding Chains

Defining Ring Duration for No Reply Forwarding

Setting the delay before 'No reply' call forwarding is activated.

Call Forwarding Chain Explanation

Understanding how calls are forwarded sequentially through multiple phones.

Call Forwarding Based on Call Type

CTI Call Integration and Beep Notifications

Beep Notification for Auto-Answered CTI Calls

Receiving a beep notification when CTI calls are auto-answered.

Hold Reminder Tone Configuration

Hold Reminder Tone Configuration

Activating or deactivating the reminder tone for held calls.

Hold Reminder Time Adjustment Settings

Setting the time delay for automatic reminders about held calls.

Hold and Hang-up Behavior Configuration

Hold and Hang-up Behavior Configuration

Configuring phone behavior when hanging up calls on hold.

Allowing Call Joining Functionality

Music on Hold Feature Activation

Enabling music playback when calls are placed on hold.

Allowing Call Joining Functionality

Enabling connection to held or consultation calls upon hang-up.

Permitting Call Deflection Functionality

Deflecting Calls to DSS Numbers

Forwarding calls to a Direct Station Selection (DSS) subscriber.

Allowing Call Waiting Feature

Connecting Calls by Hang-Up Action

Connecting calls by using the hang-up action.

Enabling Call Transfer Functionality

Allowing call transfer before the called party answers.

Autodial Delay Settings Configuration

Transfer on Ring Feature Activation

Busy When Dialing Feature Activation

Rejecting incoming calls received while dialing.

Transfer on Ring Feature Activation

Activating call transfer before the called party answers.

Immediate Dialing Activation and Deactivation

Permitting Callback Functionality Setup

Allowing Conference Call Functionality

Allowing Conference Joining After Exit

Allowing call partners to join calls after exiting the conference.

Call Logging Operations and Management

Dialing Entries from the Call Log

Dialing numbers directly from call log entries.

Deleting All Call Log Entries

Clearing all entries from the call log.

Activating and Deactivating Call Logging

Managing Missed Call Entries

Displaying Missed Calls Answered Elsewhere

Showing missed calls that were answered by other users.

Deleting Missed Calls Manually

Manually deleting missed calls after they have been called back.

Call Recording Features and Modes

Displaying Call Log Data from RingCentral API

Displaying call log records derived from the RingCentral API.

Call Recording Modes Explained

Overview of recording modes: Manual, AutoStart, All Calls, Disabled.

Explanations of Recordable Calls

Defining what constitutes a recordable call and listing call types.

Supported and Unsupported Recording Functions

Listing enhanced functions and features not supported during recording.

Call Recording Tips and MultiLine Handling

Advisories during recording and how it works on MultiLine phones.

Recording Calls Procedures

Procedures for automatic and manual call recording.

AutoStart Call Recording Process

How the AutoStart mode automatically starts call recording.

Controlling Call Recording During Calls

Starting and pausing call recording manually during an active call.

Call Recording During Consultation

Automatic Ending of Call Recording

How call recording ends automatically based on call status.

Call Recording During Consultation

Recording behavior when initiating or participating in a consultation.

Call Recording with Second Calls

Handling call recording when a second call is active.

Conference Setup During Recording

Call Recording During Call Alternating

How call recording behaves when alternating between calls.

Recording Status During Paused Calls

Recording status when calls are paused and then reconnected.

Conference Setup During Recording

Setting up conferences while call recording is active.

Adding Conference Participants During Recording

Adding participants to conferences while calls are being recorded.

Manual Line Hold During Recording

Call Inclusion in Conference During Recording

How calls are included in conferences while being recorded.

Manual Line Hold During Recording

Placing lines on hold manually while call recording is active.

Managing Calls on Different Lines During Recording

Handling calls on different lines while recording is active.

Diagnostic Data Overview and Access

Energy Efficiency Settings Adjustments

Importing Contacts via Web Interface

Exporting Contacts via Web Interface

Web Interface (WBM) Access and Usage

General Web Interface Information and Connection

Overview of the web interface and secure HTTPS connection.

Launching the Web Interface Procedure

Steps to access the phone's web interface via a browser.

Administrator Settings Area Access

Accessing the protected area for phone and network administration.

User Pages within the Web Interface

User Pages in Web Interface

Accessing and managing user-specific data via the web interface.

User Page Button Functions Explained

Explanation of functions like Login, Submit, Reset, Refresh, Logout.

License Information Access

Information on EULA and Open Source licenses.

Local User Menu Configuration Options

User Settings Overview and Access

Overview of settings configurable via the phone's user menu.

Troubleshooting and Problem Resolution

Telephone Care and Cleaning Procedures

Guidelines for cleaning and maintaining the telephone properly.

General Troubleshooting Steps and Solutions

Resolving common issues like unresponsive keys or no ring on calls.

Other Problem Resolution Guidance

General advice for other problems, including consulting the administrator.

Contacting Support Partners for Assistance

Information on contacting administrators or customer service for persistent faults.

Repair and Recycling Information and Compliance

Equipment Recycling and Disposal Procedures

Information on WEEE directive, separate collection, and eco-label criteria.

Performance Enhancement via Software Updates

Repair Support and Spare Parts Availability

Details on repair support and spare part supply guarantees.

Performance Enhancement via Software Updates

Extending phone functionality through software updates.

Local User Menu Navigation and Structure

Accessing the Phones User Menu

Steps to open and navigate the user menu on the phone.

User Menu Display Structure and Options

Overview of the settings available within the phone's user menu.

Key Function Programming Options

Normal Key Function Assignments

List of functions that can be programmed to keys at the Normal level.

Shifted Key Function Assignments

Shifted Key Function Assignments

List of functions that can be programmed to keys at the Shifted level.

Special Features for OpenScape 4000 Operation

Passively Supported Functions on OpenScape 4000

Functions available only to passive users when operating on OpenScape 4000.

Unsupported Functions on OpenScape 4000

Features not available for OpenScape Desk Phone CP110 on OpenScape 4000.

Atos Unify OpenScape CP110 Specifications

General IconGeneral
TypeIP Phone
ConnectivityEthernet
SpeakerphoneYes
Wall MountableYes
Supported ProtocolsSIP
USB PortNo
BluetoothNo
FeaturesCall forwarding, call waiting, hold, mute, redial
KeysProgrammable keys
Headset PortYes
Network Ports1 x 10/100 Ethernet
Power over EthernetYes
Supported CodecsG.711, G.729

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