Troubleshooting
Problem
Power
is
not supplied.
Unable
to
pair.
No
sound comes out I Sound
is
faint.
Sound flutters
I Noise
is
present I
Sound
is
interrupted.
Cannot hear the person
on
the
other end
I Voice of the person
on
the other end sounds too quiet.
Unable to connect by
NFC.
The
product cannot
be
charged.
Solution
• Charge the product.
• Pairing
is
available
on
devices that support 8/uetooth version
2.1
+EDR or
later.
• Bring the product
and
the 8/uetooth device closer together within the
range of 1 m (3.3').
• Set profiles for the
8/uetooth device.
For
procedures
on
how
to set
profiles, refer to the user manual for the
8/uetooth device.
•
Turn
on
the power of the product and the 8/uetooth device.
•
Turn
up the volume of the product and the 8/uetooth device.
• If the product
is
set to the HFPIHSP connection, switch to the A2DP
connection.
• Remove obstacles between the product
and
the 8/uetooth device. Bring
them closer together.
• Switch the output of the
8/uetooth device to the 8/uetooth connection.
•
Turn
down the volume of the product and the 8/uetooth device.
•
Keep
microwaves
and
other devices such
as
wireless routers away from
the product.
•
Keep
TVs,
radios
and
devices with built-in tuners away from the product.
It
can
affect these devices.
•
Turn
off the equalizer settings of the 8/uetooth device.
• Remove obstacles between the product and the
8/uetooth device. Bring
them closer together.
•
Turn
on
the power of the product
and
the 8/uetooth device.
•
Turn
up
the volume of the product and the 8/uetooth device.
• If the product
is
set to the A2DP connection, switch to the HFPIHSP
connection.
• Switch the output of the
8/uetooth device to the 8/uetooth connection.
• Check if your device
is
compatible with
NFC.
• Set your NFC-compatible device so that the
NFC
function
can
be
used.
•
Touch
the product to the correct location of your NFC-compatible device.
• Depending
on
the NFC-compatible device you
are
using, the
NFC
sensitivity may not
be
strong enough to connect the product with just
one touch.
In
this case, follow the procedure described
in
the user
manual of your NFC-compatible device.
• Depending on the NFC-compatible device you
are
using, it may need
some time to receive
NFC.
Keep
the product and the device touching
until the connection
is
completed.
• Remove your NFC-compatible device from its case
so
that your device
can
react to the touching.
• Securely connect the
USB
charging cable and charge.
•
For
operation of the 8/uetooth device, refer to the device's user manual.
• If the problem still remains, reset the product.
For
the procedure for resetting the device, refer to "Reset function':
12