Removing or Replacing a Chassis
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The Controller engages with the connector on the midplane. The Controller syncs with the other
Controller (if present) and automatically receives the software and all the other system
information from the system drives. This process can take up to 20 minutes. The system is fully
usable during this time. In a single-Controller configuration, if the failed Controller was
functioning as the System Director, the new Controller becomes the System Director.
8. Connect the cables to the replacement Controller (if necessary, refer to the notes you made
before removing the cables).
Removing or Replacing a Chassis
If you have a system problem that cannot be fixed by replacing the other hardware components, the
problem might be a faulty chassis. You can move the existing Media Packs, system drives, and
Controllers to a new chassis.
c
Make sure to move the two system drives (SSDs) along with the Media Packs to the new
chassis.
For Avid NEXIS Engines using media mirroring (engine protection), mirrored Workspaces can
operate with one Engine offline. All media is available and accessible but not fully mirrored. If a
replacement chassis is not available, perform a Remove Redistribution of the failed Engine to
recreate the mirrored Workspaces, assuming there is enough free space on the remaining Engines.
See the Avid NEXIS Administration Guide for information about performing redistribution.
To replace a chassis:
1. On systems running versions older than 2018.5, do the following:
a. Log in to the Agent.
n
The default Agent Administrator password is “se-admin.”
b. Write down the hostname, IP address, and other important network details, to reuse if you
are replacing the failed chassis with a new one.
c. Click the ADVANCED tab.
d. Under System Tools, click Shutdown.
e. Type the Administrator password into the password field and click Shutdown.
Allow one minute for the buffers to clear.
f. Continue with Step 3.
2. On systems running 2018.5 and higher, do the following:
a. Open the Management Console and click System, then System Setup.
b. Write down the hostname, IP address, and other important network details, to reuse if you
are replacing the failed chassis with a new one.
c. In the navigation sidebar, click Storage, then Controllers.
d. Double-click a Controller name to open the Advanced panel, then click the blue Tools tab.
e. In the Controller Shutdown field, enter the administrator password, then click Shutdown.
f. In the confirmation message, click Continue.
g. If a second Controller is installed, repeat steps e and f for the second Controller.
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