AXIS M31 Network Camera Series
Troubleshooting
Troubleshooting
How to reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream.
The installation and management software tools are available from the support pages on axis.com/support
How to check the current rmware
Firmware is the software that determines the functionality of network devices. One of your rst actions when troubleshooting a
problem should be to check the current rmware version. The latest version may contain a correction that xes your particular
problem.
To check the current rmware:
1. Go to the product’s webpage.
2. Click on the help menu.
3. Click About.
How to upgrade the rmware
Important
Precongured and customized settings are saved when the rmware is upgraded (provided that the features are available in
the new rmware) although this is not guaranteed by Axis Communications AB.
Note
When you upgrade the product with the latest rmware, the product receives the latest functionality available. Always read
the upgrade instructions and release notes available with each new release before upgrading the rmware. To nd the latest
rmware and the release notes, go to axis.com/support/rmware
1. Download the latest rmware le to your computer, available free of charge at axis.com/support/rmware
2. Log in to the product as an administrator.
Note
It is important that the product remains connected to the power source throughout the upgrade process.
10
Available from A1 Security Cameras
www.a1securitycameras.com email: sales@a1securitycameras.com
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