Axis M3106-L Mk II User Manual

AXIS M31 Network Camera Series
Troubleshooting
3. Go to Settings > System > Maintenance in the product’s webpage and follow the instructions. When the upgrade has
nished, the product restarts automatically.
AXIS Camera Management can be used for multiple upgrades. Find out more at axis.com/products/axis-camera-management
Technical issues, clues and solutions
If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support
Problems upgrading the rmware
Firmware upgrade failure If the rmware upgrade fails, the product reloads the previous rmware. The most common reason
is that the wrong rmware le has been uploaded. Check that the name of the rmware le
corresponds to your product and try again.
Problems setting the IP address
The product is located on a
different subnet
The IP address is being used
by another device
Possible IP address conict
with another device on the
same subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address eld.
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings.
The IP address has been
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
changed by DHCP
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
network. Identify the product using its model or serial number, or by the DNS name (if the name
has been congured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
Certicate error when using
For authentication to work properly, the date and time settings in the Axis product must be
IEEE 802.1X
synchronized with an NTP server. Go to Settings > System > Date and time
The product is accessible locally but not externally
Router conguration
Check that your router allows incoming data trafc to the Axis product. The router must support
UPnP
®
.
Firewall protection
Check the Internet rewall with your network administrator.
11
Available from A1 Security Cameras
www.a1securitycameras.com email: sales@a1securitycameras.com

Axis M3106-L Mk II Specifications

General

Brand	Axis
Model	M3106-L Mk II
Category	Security Camera
Language	English