Axis M5054 - Support Resources; System Status and Logs

AXISM50PTZNetworkCameraSeries
Aboutsystemoptions
Note
IftheAxisproductisrestored,uploadedapplicationsandtheirsettingsareremoved.
ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeHowtoresettofactorydefaultsettingsonpage54.
Totesttheproduct’sPTZmechanics,clickTestunderPTZStatus.
ToidentifytheproductortesttheStatusLED,clickFlashLEDunderIdentifyandspecifythedurationinseconds,minutesorhours.
Thiscanbeusefulforidentifyingtheproductamongotherproductsinstalledinthesamelocation.
Forinformationaboutrmwareupgrade,seeHowtoupgradethermwareonpage55.
Support
SupportOverview
TheSystemOptions>Support>SupportOverviewpageprovidesinformationontroubleshootingandcontactinformation,
shouldyourequiretechnicalassistance.
SeealsoTroubleshootingonpage55.
SystemOverview
TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSystemOptions>Support>SystemOverview.Information
thatcanbefoundhereincludesrmwareversion,IPaddress,networkandsecuritysettings,eventsettings,imagesettings
andrecentlogitems.
Logs&Reports
TheSystemOptions>Support>Logs&Reportspagegenerateslogsandreportsusefulforsystemanalysisandtroubleshooting.If
contactingAxisSupport,pleaseprovideaserverreportwithyourquery.
SystemLog-Providesinformationaboutsystemevents.
AccessLog-Listsallfailedattemptstoaccesstheproduct.Theaccesslogcanalsobeconguredtolistallconnectionstothe
product(seebelow).
ViewServerReport-Providesinformationabouttheproductstatusinapop-upwindow.Theaccesslogisautomaticallyincluded
intheserverreport.
DownloadServerReport-Createsa.ziplethatcontainsacompleteserverreporttextleinUTF–8format.SelecttheInclude
snapshotfromLiveViewoptiontoincludeasnapshotoftheproduct’sLiveView.The.zipleshouldalwaysbeincludedwhen
contactingsupport.
ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.
ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.
CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.
Advanced
Scripting
Scriptingallowsexperienceduserstocustomizeandusetheirownscripts.
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