Axis M5054 - Troubleshooting Guide; Firmware Issues; IP Address Problems

AXISM50PTZNetworkCameraSeries
Troubleshooting
Troubleshooting
Howtocheckthecurrentrmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
Howtoupgradethermware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
•Aftertheupgradeprocesshascompleted,theproductrestartsautomatically.Ifyourestarttheproductmanuallyafter
theupgrade,wait10minutesevenifyoususpectthattheupgradehasfailed.
•WhenyouupgradetheAxisproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Always
readtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.
4.ClickUpgrade.
5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
6.GotoSetup>BasicSetuptoverifythermwareupgrade.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
Symptoms,possiblecausesandremedialactions
Problemsupgradingthermware
Firmwareupgradefailure
Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware
leandtryagain.
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage45.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
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