What to do if my Axis M5014 is accessible locally but not externally?
To allow external access to your Axis Security Camera, enable the NAT-traversal feature to automatically configure your router. Also, consult with your network administrator to check the Internet firewall and verify your router settings.
How to solve problems setting the IP address of my Axis Security Camera?
If you're having trouble setting the IP address, try the installation again, ensuring it's done within two minutes of powering on the product and that the Ping length is set to 408. Contact your network administrator to get an IP address. To check for IP address conflicts, disconnect the Axis product, then use the Ping command in a Command/DOS window (ping ). If you get a reply, the IP address is already in use; get a new one and reinstall. If you get 'Request timed out', the address is available; check cabling and reinstall.
Why is the frame rate lower than expected on my Axis M5014?
If you're experiencing a lower than expected frame rate, try these solutions: reduce the number of applications running on the client computer and limit the number of simultaneous viewers. Check with your network administrator to ensure sufficient bandwidth is available. In the AMC Control Panel (H.264 tag), make sure video processing is not set to 'Decode only key frames', and consider lowering the image resolution.
Why does the motion detection trigger unexpectedly on my Axis Security Camera?
If motion detection is triggering unexpectedly, it may be due to changes in luminance. Lower the sensitivity setting to avoid these issues.
How to fix poor rendering of H.264 images on my Axis Security Camera?
For poor rendering of H.264 images, set the color to 16-bit or 32-bit. If text overlays are blurred, enable Advanced Video Rendering from the Video tab in the AMC Control Panel. Also, make sure your graphics card is using the latest driver.
Why is there no audio from my Axis Security Camera?
If there is no audio, check the sound card in your computer to ensure it is not muted and that the volume settings are correct. Verify that 'Enable audio support' is selected under Setup > System Options > Security > Audio quality Support. Also, check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.
How to improve poor audio quality on my Axis M5014?
If you're experiencing poor audio quality, reduce the number of listeners and viewers. Also, decrease the image resolution and compression.
Why is there no H.264 displayed in the Control Panel of my Axis M5014 Security Camera?
If no H.264 is displayed in the Control Panel, check that the relevant H.264 connection methods and the correct interface are enabled in the AMC client Control Panel (streaming tab).
Why is no multicast H.264 displayed on my Axis M5014?
If no multicast H.264 is displayed, verify with your network administrator that the multicast addresses used by the Axis product are valid for your network. Additionally, check with your network administrator to see if a firewall is preventing viewing.
Why is multicast H.264 only accessible by local clients on my Axis M5014?
If multicast H.264 is only accessible by local clients, check if your router supports multicasting, or if the router settings between the client and the product need configuration. The TTL (Time To Live) value may also need to be increased.
General| Maximum resolution | 1280 x 720 pixels |
|---|---|
| Supported video modes | 720p |
| Video formats supported | H.264, M-JPEG |
| Supported graphics resolutions | 1280 x 720 (HD 720) |
| Pan range | -180 - 180 ° |
| Tilt angle range | 0 - 90 ° |
| Camera shutter speed | 1/25000 - 1/6 s |
| Minimum illumination | 1.4 lx |
| Sensor type | CMOS |
| Progressive scan | Yes |
| Optical sensor size | 1/4 \ |
| Digital zoom | 3 x |
| Focus adjustment | 1.8 |
| Sample rate | 16 kHz |
| Audio formats supported | AAC |
| Cabling technology | 10/100Base-T(X) |
| Supported network protocols | IPv4/v6, HTTP, HTTPS, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS |
| Power source type | PoE |
| Ethernet LAN (RJ-45) ports | 1 |
| Certification | EN 55022 A, EN 61000-6-1, EN 61000-6-2, EN 55024, FCC Part 15 Subpart B B, ICES-003 A, VCCI B, C-tick AS/NZS CISPR 22, KC Class A, EN 60950-1 IEC 60529 IP51 |
| Processor model | ARTPEC-3 |
| Placement supported | Outdoor |
| Form factor | Dome |
| Mounting type | Ceiling |
| Housing material | Plastic |
| International Protection (IP) code | IP51 |
| Flash memory | 128 MB |
| Internal memory | 256 MB |
| Compatible memory cards | microSDHC |
| Operating temperature (T-T) | 0 - 45 °C |
| Operating relative humidity (H-H) | 20 - 80 % |
Weight and Dimensions| Weight | 330 g |
|---|
Compliance with CE marking directives and harmonized standards.
EMC standards for radio frequency emission and immunity.
FCC compliance for digital devices and interference correction measures.
Compliance with IEC/EN 60950-1 for Information Technology Equipment.
Definitions of DANGER, WARNING, CAUTION, and NOTICE levels.
Steps to access the product using a web browser.
Requirements for accessing the product remotely via the Internet.
Procedure for setting the administrator root password for secure access.
Essential settings for initial product configuration: Users, TCP/IP, Date & Time.
Defining include and exclude windows for motion detection.
Configuring audio detection threshold and enabling alarms.
Installing and managing licenses for third-party applications.
Steps for uploading, installing, and configuring applications.
Converting legacy event types to action rules for UI visibility.
Defining conditions and actions for automated product responses.
Using applications, detectors, hardware, and input signals as triggers.
Using PTZ status, storage issues, system status, and time as triggers.
Actions like overlay text, PTZ control, recording, and sending notifications.
Defining recipients for event notifications and media files.
Accessing, playing, downloading, and removing recorded videos.
Configuring continuous video recording to storage devices.
Saving and starting a continuous recording.
Managing users, access levels, and ONVIF communication.
Setting HTTPS connection policies for user groups.
Configuring IEEE 802.1X for port-based network admission control.
Configuring IPv4 and IPv6 address settings.
Configuring NAT traversal for making the product available from the WAN side.
Configuring NAT traversal and UPnP for network access.
Procedures for mounting and unmounting the SD card safely.
Procedure for resetting the product to its original factory default values.
Verifying the firmware version to identify potential issues.
Steps to download and install new firmware for the product.
Steps to recover the product after a failed firmware upgrade.
Solutions for problems when setting the product's IP address.
Troubleshooting login failures and certificate errors.
Diagnosing issues with external access, router configuration, and firewalls.
Resolving issues with H.264 display, multicast, and image quality.
Details on sensor, lens, illumination, shutter, and PTZ capabilities.
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