Axis M5014 User Manual

AXISM5014PTZDomeNetworkCamera
Troubleshooting
ProblemswithstreamingH.264
ProblemswithAXISMedia
Control(InternetExplorer
only)
ToenabletheupdatingofvideoimagesinInternetExplorer,setthebrowsertoallowActiveX
controls.Also,makesurethatAXISMediaControlisinstalledonyourcomputer.
NoH.264displayedinthe
client
CheckthattherelevantH.264connectionmethodsandcorrectinterfaceareenabledintheAMC
ControlPanel(streamingtab).SeeAXISMediaControl(AMC)onpage13.
IntheAMCControlPanel,selecttheH.264tabandclickSettodefaultH.264decoder.
CheckthatRTSPisenabledunderSystemOptions>Network>TCP/IP>Advanced.
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
Installationofadditional
ActiveXcomponent
restrictedorprohibited
ConguretheAxisproducttouseaJavaappletforupdatingvideoimagesinyourbrowser.Goto
Setup>LiveViewCongandselectJavaappletunderDefaultviewer.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceConsiderationsonpage56.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecicationsonpage54.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video&Audio>VideoStreamand
Setup>Video&Audio>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
52

Axis M5014 Specifications

General

Maximum resolution	1280 x 720 pixels
Supported video modes	720p
Video formats supported	H.264, M-JPEG
Supported graphics resolutions	1280 x 720 (HD 720)
Pan range	-180 - 180 °
Tilt angle range	0 - 90 °
Camera shutter speed	1/25000 - 1/6 s
Minimum illumination	1.4 lx
Sensor type	CMOS
Progressive scan	Yes
Optical sensor size	1/4 \
Digital zoom	3 x
Focus adjustment	1.8
Sample rate	16 kHz
Audio formats supported	AAC
Cabling technology	10/100Base-T(X)
Supported network protocols	IPv4/v6, HTTP, HTTPS, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS
Power source type	PoE
Ethernet LAN (RJ-45) ports	1
Certification	EN 55022 A, EN 61000-6-1, EN 61000-6-2, EN 55024, FCC Part 15 Subpart B B, ICES-003 A, VCCI B, C-tick AS/NZS CISPR 22, KC Class A, EN 60950-1 IEC 60529 IP51
Processor model	ARTPEC-3
Placement supported	Outdoor
Form factor	Dome
Mounting type	Ceiling
Housing material	Plastic
International Protection (IP) code	IP51
Flash memory	128 MB
Internal memory	256 MB
Compatible memory cards	microSDHC
Operating temperature (T-T)	0 - 45 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Weight	330 g