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AXIS P1311 - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter
Lower the image resolution.
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Try deleting
existing files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistak-
enly. Lower the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the PC. Ensure that the mute button is not pressed and the
volume settings are correct.
No audio or
very poor audio quality
Check that the correct Audio Input source is selected under Setup > Audio > Source.
Select Microphone for the internal microphone or for a connected external micro-
phone. Select Line for a connected line in source.
Audio volume too low/high
Volume settings incorrect
The volume of the microphone is either too high or too low. Change the volume for
the microphone in the toolbar on the Live View page.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers and decrease the image resolution and
compression.
Unsynchronized audio and video
It is recommended that the camera's time setting is synchronized with an NTP Server.
This is enabled under System Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Audio > Source.
Select Microphone for the internal microphone or for a connected external micro-
phone. Select Line for a connected line in source.
Storage/Disk management problems
Video cannot be recorded
Check that the SD Card is not write protected (i.e., Read only).
SD Card cannot be mounted
If the SD Card cannot be mounted, reformat it and then click Mount.
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