Axis Q6045-E Mk II User Manual

AXISQ6045-EMkIIPTZDomeNetworkCamera
Troubleshooting
5.Reinstalltheproduct,referringtotheInstallationGuide.
Iftheemergencyrecoveryproceduredoesnotgettheproductupandrunningagain,contactAxissupportatwww.axis.com/techsup/
Symptoms,PossibleCausesandRemedialActions
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage48.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisproductfromthenetwork.RunthePingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet.
ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.
Theproductcannotbeaccessedfromabrowser
Cannotlogin
WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeResettoFactoryDefaultSettingsonpage56.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshas
beenchanged,useAXISIPUtilityorAXISCameraManagementtolocatetheproductonthe
network.Identifytheproductusingitsmodelorserialnumber,orbytheDNSname(ifthename
hasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,seetheInstallationand
ManagementSoftwareCDorthedocumentAssignanIPAddressandAccesstheVideoStreamon
AxisSupportwebatwww.axis.com/techsup.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductshouldbe
synchronizedwithanNTPserver.SeeDate&Timeonpage47.
Theproductisaccessiblelocallybutnotexternally
RoutercongurationTocongureyourroutertoallowincomingdatatrafctotheAxisproduct,enabletheNAT-traversal
featurewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheAxis
product,seeNATtraversal(portmapping)forIPv4onpage50.TheroutermustsupportUPnP
TM
.
Firewallprotection
ChecktheInternetrewallwithyournetworkadministrator.
Defaultroutersrequired
CheckifyouneedtoconguretheroutersettingsfromSystemOptions>Network>TCP/IP>
Basic.
58

Axis Q6045-E Mk II Specifications

General

Type	IP security camera
PTZ control	Yes
Certification	NEMA 4X\\r IK10
Placement supported	Outdoor
Connectivity technology	Wired
Form factor	Dome
Mounting type	Ceiling/wall
Product color	White
Housing material	Aluminum
International Protection (IP) code	IP66
Maximum resolution	1920 x 1080 pixels
Supported video modes	1080p
Video formats supported	H.264, M-JPEG
Supported graphics resolutions	320 x 180, 1920 x 1080 (HD 1080)
Pan range	0 - 360 °
White balance	Auto
Tilt angle range	0 - 220 °
Camera shutter speed	0.000030303 - 0.33 s
Minimum illumination	0.03 lx
Sensor type	CMOS
Optical sensor size	1/2.8 \
Digital zoom	12 x
Optical zoom	32 x
Focus adjustment	1.6 - 4.41
Focal length range	4.44 - 142.6 mm
Security algorithms	HTTPS, SSH, SSL/TLS
Password protection type	User
Built-in HDD	No
Flash memory	128 MB
Internal memory	512 MB
Compatible memory cards	SD, SDHC, SDXC
Cabling technology	10/100Base-T(X)
Supported network protocols	IPv4/v6, HTTP, HTTPS, SSL/TLS, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour, UPnP, SNMP v1/v2c/v3 (MIB-II), DNS, DynDNS, NTP, RTSP, RTP, SFTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS, SSH, NTCIP
Compliance industry standards	PoE IEEE 802.3at
Interface	RJ-45
Ethernet LAN (RJ-45) ports	1
AC input voltage	100-240 V
Power source type	PoE
Storage temperature (T-T)	-50 - 60 °C
Operating relative humidity (H-H)	10 - 100 %
Bundled software	AXIS Camera Companion, \\r AXIS Camera Station, \\r Video management

Weight and Dimensions

Height	280 mm
Weight	3700 g
Diameter	232 mm