Axis S1132 - Perform a System Recovery; Create a Technical Support Report

AXISCameraStationS1132Recorder
Troubleshooting
Performasystemrecovery
Ifthedevicehashadacompletesystemfailure,youmustusearecoveryimagetorecreatetheWindows®system.Todownloadthe
AXISRecoveryKit,contactAXISTechnicalSupportandsupplytheserialnumberofyourdevice.
1.DownloadtheAXISRecoveryKitandAXISISOtoUSBTool.
2.InsertaUSBdriveintoyourcomputer.
-UseaUSBdrivewithaminimumof16GBto32GB.
-TheUSBdrivewillbeformatted,andallexistingdatawillbeerased.
3.RuntheAXISISOtoUSBToolandfollowtheonscreeninstructions.
WritingdatatotheUSBdrivetakesapproximately10to15min.Don’tremovetheUSBdriveuntiltheprocessiscomplete.
4.AftertheISOtoUSBtooliscomplete,taketheUSBdriveandplugitintoyourdevice.
5.Startyourdevice.
6.WhenyouseetheAXISsplashscreen,pressF1 1.
7.ClickOne-shotUEFIBootMenu.
8.NavigatetoyourUSBdriveandpressENTER.ThesystembootsintotheAXISRecoveryKit.
9.ClickReinstallOperatingSystem.
Therecoverytakesroughly10to15mintocomplete.Younddetailedinstructionsinthedownloadfortherecoverykit.
Createatechnicalsupportreport
TheExportTechSupportReportfeatureallowsyoutoexportthetechnicalsupportreporttoaUSBdriveoranetworkshare
(CIFS/NFS).Inthereportyoucancollectthefollowingdata:
•Hardware
•RAIDcontrollerlogs
Tocreateatechnicalsupportreport:
1.DuringPower-on-self-test(POST),pressF10tostartLifecycleController.
2.GotoHardwareDiagnostics>ExportTechSupportReport.
3.ReadthetermsandconditionsandclickNext.
Youmustacceptthetermsandconditionstoallowtechnicalsupporttousethetechnicalsupportreportdata.
4.SelectthedataoptionswhichyouwanttoincludeinthetechnicalsupportreportandclickNext.
5.EntertherequiredexportsettingsinformationandclickNext.
-ToexportthereporttoaUSBdrive:selecttheUSBdriveoptionandthenselectthenameoftheUSBDriveand
enterthelepathdetailstowherethereportistoexport.
-ToexportthereporttoNFS:selecttheNFSoptionandentertherequiredinformation.
-ToexportthereporttoCIFS:selecttheCIFSoptionandentertherequiredinformation.
ClickTestNetworkConnectiontoverifyiftheLifecycleControllercanconnecttotheIPaddressthatisprovided.
Bydefault,itpingstheGatewayIP,DNSServerIP,hostIPandProxyIP.
6.VerifyyourselectionandclickFinish.
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