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5. Additional Information
5.1 Problem Solving
You might meet abnormal working of this STB with various reasons, check the following
which may help you.
Problem Possible causes What to do
LED on the front panel fail to light
up/is not lit.
Mains supply cable is not connected.
Check if the mains supply cable is plugged into the power
socket.
No picture or sound. Satellite dish is not aiming to satellite
accurately. No signal or weak signal.
The LNB is faulty. The cable is faulty.
Adjust the dish. Check the signal strength indicator in one of
the channel search submenus. Check the cable
connections, LNB and other equipment connected to LNB &
receiver, or adjust dish. Replace the LNB. Replace the
cable.
Bad picture/blocking error. Satellite dish is not aiming to the
satellite accurately Signal too strong.
Satellite dish is too small. LNB noise
factor too high. The LNB is faulty.
Adjust the dish. Connect a attenuator to LNB input. Change
to a larger dish. Change LNB with lower noise factor.
Replace the LNB.
No startup menu on screen after
turning on STB for the first time.
The system is connected by SCART
cables and the TV is not in AV/EXT
mode.
Switch the TV to the appropriate AV input.
The remote control is not working. Battery exhausted. Remote control is
not aimed correctly STB is in standby
mode.
Change the batteries (both). Aim the remote control at the
STB. Check that nothing blocks the front panel. Check if
LED indicator on the front panel is showing the time, press
the power button to switch off standby mode.
You have forgotten your
password.
Contact the dealer or Service Provider. They will help you
set it up again.
Poor picture quality or Less
channels in scanning.
Low LNB power or singal loss in cable. Change the LNB power to 14V/19V in Antenna setup menu.
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