BAT glo HYPER+ - Troubleshoot

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54
10 Troubleshoot
ERROR CODE SYMPTOM POSSIBLE CAUSE SUGGESTED ACTION
The glo™ tobacco
heater is not charging.
The glo™ tobacco
heater may be above
the internal battery’s
maximum temperature.
Move to a cooler area
and/or wait for the glo™
tobacco heater to
cool down.
The glo™ tobacco
heater may be below
the internal battery's
minimum temperature.
Move to a warmer area
and/or wait for the glo™
tobacco heater to warm up.
The glo™ tobacco heater
is not heating.
The glo™ tobacco
heater may have
run out of charge.
Check the charge status by
pressing the control button
on the glo™ tobacco heater.
Charge if necessary. Refer
to the charging instructions
in the ‘Quick Start’ section.
The glo™ tobacco
heater may be
above the internal
battery’s maximum
temperature.
Move to a cooler area
and/or wait for the glo™
tobacco heater to cool
down.
The glo™ tobacco
heater may be below
the internal battery’s
minimum temperature.
Move to a warmer area
and/or wait for the glo™
tobacco heater to warm up.
The glo™ tobacco heater
is not heating.
Session is started very
soon after the first
session is stopped
abruptly.
Allow the glo™ tobacco
heater to cool for
approximately 90
seconds before starting
another session. If the
problem persists, please
contact the glo™ customer
care line for additional
help and advice.