Your warranty
How to register your warranty
1 Ask your installer if they will register the warranty for you.
2 If they would prefer that you register the warranty
yourself, either
a. Register your warranty on the
Baxi website, or
b. Call free on 0800 597 8576 to activate
your warranty.
If your boiler warranty is not registered or the terms
and conditions are not met, your warranty will revert
to the standard two-year warranty.
What is not covered by your boiler warranty
Your warranty covers your appliance for any
manufacturing defects. Your warranty does not cover the
system the boiler is fitted to, eg. pipework and radiators.
Benchmark
When the engineer has finished installing your product,
they must complete the Benchmark commissioning
checklist. We recommend they use the digital
Benchmark app as this provides a record which
cannot be lost. You can also use the app to see
the history of your installation and servicing.
If this isn’t possible, they must fill out the Benchmark checklist
at the back of the Baxi boiler installation and service manual.
Benchmark provides you with evidence that:
• The installer is competent, qualified and committed to
providing high quality service.
• The installer works to the Benchmark Code of Practice.
• The product has been installed correctly.
• The installer has given you a demonstration of the
product and how it works.
• You have signed to say that the installer has given you a
demonstration and the handover is complete.
Whether your installer uses the Benchmark app or fills in the
paper copy, we may ask to see it if you need to call us out
under warranty.
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