Problem Possible Causes Advice
You have no
domestic hot
water
The Boiler is not working
Check your fuses and switches
Check your electricity supply
Your water pressure may be too low
You may need to repressurise your system Watch a video: https://www.baxi.co.uk/faqs/how-to-repressur-
ise-your-boiler-if-you-have-a-digital-pressure-gauge
Your
radiators
are cold
The heating control temperature is too low Turn your room thermostat or thermostatic radiator valve to a more comfortable temperature
Check your heating mode is activated Turn on/activate your thermostat’s heating mode
Your radiator valves may be closed Check and open the radiator valves in the rooms you want to be warmer
Your boiler may not be working Check power supply, fuses and switches
Your boiler is
not working
There is no heating Check your thermostatic controls are set to deliver heating.
The temperature on your heating control
may be set too low
Turn up the temperature on your room thermostat
There may be no power supply Check power supply, fuses and switches
Your boiler is indicating an error code
Refer to ‘troubleshooting’ section in your boiler user guide or installation manual. Make a note of any error
codes so you can tell your installer
In cold weather your condensate pipe
may be frozen
Thaw your condensate pipe: https://www.baxi.co.uk/faqs/how-to-thaw-a-frozen-boiler-condensate-pipe
Quick help
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-
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