28 USER MANUAL USER MANUAL 29
Warranty exclusions
Our warranty does not cover:
• Regular inspections, maintenance and repair or replacement for parts after
normal wear and tear
• The replacement, repair or delivery of consumables
• Troubleshooting of any type of software parts subject to wear and tear, con-
sumables and accessories used with this product
• The repair of defects caused by changes made to the product without our per-
mission.
• Adaptations of the products to technical and/or safety norms or standards
which are necessary because the product does not comply with the safety
norms or standards in the country of use outside the country of purchase or
because of changes to these safety norms or standards after purchase
• Compensation for damage caused because the product does not comply with
the technical standards and norms given in the country of use outside the
country of purchase.
A warranty repair is not transferable, means it if the product has been resold pri-
vately in the meantime (warranty applies only to irst buyers) and if errors or dam-
age have been caused by:
• Improper handling, excessive use or handling or operation of the product in a
manner inconsistent with the instructions contained in the operating instruc-
tions or manuals for the operating personnel and or relevant user documents,
including but not limited to improper storage, falls or severe vibrations;
• Corrosion, dirt, water or sand;
• Repairs or modiications carried out by an unauthorized specialist workshop;
• Use of spare parts that are not suitable for the product.
• Connection of the product to equipment not intended for this connection
• Insuicient packaging when shipping the product to an authorized service
center;
• Accidents, natural disasters and all other causes that we cannot control or fore-
see, including, but not limited to lightning, water, ire, sedition and inadequate
ventilation and air conditioning.
9. Emissions
The electromagnetic compatibility protection requirements are complied with in
accordance with DIRECTIVE 2014/30/UE. The bike and the charger may be used
in residential areas without restriction. The A-weighted emission sound pressure
level is lower than 70 dB (A).
10. Warranty
10.1. General warranty and guarantee conditions
We guarantee that the system-integrated components are free of defects
within the warranty period. If, exceptionally, a defect should occur in the
components during this time, it will be repaired free of charge. Free warran-
ty repair will only be provided upon presentation of the original invoice; pur-
chase receipt issued and stamped by the Seller, provided that the invoice con-
tains the name of the Buyer, the name and address of the Seller, the model
designation and, if applicable, the serial number of the purchased product and
the date of purchase. We reserve the right to refuse warranty repair if this infor-
mation is incomplete or has been subsequently removed or modiied. We also re-
serve the right to replace the defective product with another equivalent product
of the same or better quality as the defective product, instead of repairing the
defective product.
Warranty period
The warranty period is three (3) years from the date of purchase as evidenced by
the documents mentioned above.
Battery
For the battery the warranty is for three (3) years or 500 complete charging cy-
cles, whichever happens irst.
Use of the guarantee
The repair takes place in service points authorized by us. Any costs incurred for
the safe transport of the product to the service point and back shall be borne by
the purchaser.
Area of application
The scope refers to all countries of the European Union.
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