Behringer LINK UCG102 - Troubleshooting

13 GUITAR LINK UCG102 Software Installation Guide
2.4 Troubleshooting
See the list of common problems, and hints on how to resolve them,
ifyou encounter any software problems.
USB AUDIO codec not recognized by Windows,
no entry for USB AUDIO device in Windows
device manager
• Check USB connection. If possible, try using a dierent USB cable
or USB port
• Connect UCG102 directly to PC or Laptop, not via a USBhub
• Ensure that USB port is functional (does it work with digital
camera, printer, etc.?)
• If necessary, check if USB ports are activated in host systemBIOS
Windows driver installation not completed
(eg.Windowserror code 10, error code 39)
• Check USB connection. If possible, try a dierent USB cable or
USB port
• Connect UCG102 directly to PC or Laptop, not via a USBhub
• If possible, try to install on another PC or Laptop
Installation of BEHRINGER USB AUDIO driver
failed with “Error 0x0006”
• Check USB connection. If possible try using a dierent USB cable
or USB port
• Close the application and re-run “setup.exe“ in the folder
“ASIO_driver“ on the CD
• Download up-to-date ASIO driver les from behringer.com
ASIO-USB control panel does not show
BEHRINGER USB AUDIO as device
• Check USB connection. If possible, try a dierent USB cable or
USB port
• Connect UCG102 directly to PC or Laptop, not via a USBhub
• Close the application and re-run “setup.exe“ in the folder
“ASIO_driver“ on the CD
Latency time too long
1) Start the ASIO-USB Control Panel from within the audio
software (may be called ASIO Cong orsimilar).
2) USB Device = BEHRINGER USB AUDIO.
3) Click on the ASIO tab.
4) System Performance = rapid (or even highspeed).