Residential Customer Agreement
by ExpressVu as a result of the collection efforts on outstanding amounts, before we
reconnect your Programming.
(e) Authorization to check credit history
ExpressVu hereby provides you with notice that by subscribing to the Programming, you
authorize us to make inquiries into your credit history at any time in our sole discretion,
and to record the results of those credit inquiries on your account file at ExpressVu.
(f) Minimum Spend Requirement
If you became or are an existing Subscriber to ExpressVu’s Service before September 30,
2004, who currently spends more than twenty-two dollars ($22.00) per month and who
wishes to downgrade), you must, in addition to the requirement to subscribe to one of the
“Locals” or the “Réseaux francophones” packages, either spend at least twenty-two
dollars ($22.00) a month on Programming, excluding any Pay Per View services,
interactive services and all account administration fees, or subscribe to a minimum of two
“Theme Packs”.
(g) Additional IRD Fee
Subscribers who activate more than one IRD on an account, or who subsequently activate
an additional IRD on their account, may be charged an account administration fee by
ExpressVu, which is currently set at $4.99 per month, for the activation and continued
use of multiple IRD(s)/Smart Card(s) on their account. This fee may be reduced or
eliminated by ExpressVu for Subscribers who subscribe to specific combo
programming packages.
(h) Reconnection Fee
ExpressVu charges an account administration fee, currently thirty-five dollars ($35.00),
to re-activate an IRD which had been permanently deactivated upon request of the
Subscriber, or where the Subscriber transfers or assigns ownership of the IRD or
otherwise transfers or assigns responsibility for payment of an existing account with the
consent of ExpressVu.
(i) System charge
A system charge, currently set at $2.99 per month, shall apply to all Subscribers. This fee
may be reduced or eliminated by ExpressVu for Subscribers who subscribe to specific
combo programming packages.
7. Your termination, or suspension, of Programming
(a)) If you want to terminate all or a portion of your Programming
(i) Downgrading your Programming: You have the right to terminate or downgrade the
reception of any part of your Programming for any reason at any time by notifying our
Customer Service Centre, provided that: (x) any continuing Programming is subject to
the minimum Programming requirements set out in Section 5(c) above; and (y) your
account must be in good standing with all payments up to date. You are responsible for
ensuring that these two conditions are satisfied. ExpressVu will deactivate the
Programming you request to be terminated effective as of the next billing cycle date after
receiving your notice. Since you would have paid for the Programming you are
terminating or downgrading in advance up to the next billing cycle date, no credit or
refund will be payable in respect of such terminated or downgraded Programming. In
addition, no deactivation fee will be payable in such case. However, if you are a Term
Contract Subscriber and you call to downgrade your Programming below the minimum