Residential Customer Agreement
IMPROVEMENTS.
(c) Programming availability
All Programming is provided on a subject to availability basis. Certain Programming
transmitted by us, including but not limited to sports events, may be “blacked out” in
your area of reception from time to time at the request of the programmer for copyright
or other reasons. If you circumvent or attempt to circumvent any of these blackouts, you
may be subject to legal action. Programming may also be subject to temporary
interruption due to natural phenomena such as thunderstorms. ExpressVu will not refund
charges for the blackout period or temporary interruptions. In addition, EXPRESSVU
WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE WHICH YOU SUFFER AS A
RESULT OF ANY SUCH BLACKOUT OR TEMPORARY INTERRUPTION. However,
if ExpressVu causes a material interruption of Programming which is not related to
natural phenomena or causes outside of its control, ExpressVu will provide a credit or
refund, at the request of the Subscriber, for the Programming interruption period. For
greater certainty, no credit or refund will be provided for Programming interruptions
resulting from ExpressVu disabling or modifying the software in an IRD pursuant to
Section 8(b) (ii) of this Agreement, or if ExpressVu can no longer provide any particular
Programming for any reason.
(d) Private viewing
The right we provide you to receive and view the Programming is for your private home
viewing, use and enjoyment. You agree that the Programming provided will not be
received or viewed outside of your private residence. You are only permitted to exhibit
the Programming solely in your private residence and not in any other areas. The
Programming may not be rebroadcast, transmitted or performed in any form, and no
admission charged, or any other consideration received, by or for the benefit of
Subscriber from any third party in return for allowing such third party to listen to or view
any Programming provided by us.
(e) Warning against piracy
It is against the law to receive the Programming, or any portion of the Programming,
without paying for it (unless permitted to do so by ExpressVu). Doing so may result in
civil or criminal penalty. ExpressVu also reserves the right to take any other action to
prevent the reception of its Programming without payment to, or authorization by,
ExpressVu, including, without limitation, the right to modify or disable the software in
the IRD in accordance with Section 8(b)(ii) of this Agreement.
(f) Privacy of Personal Information
Your personal information will be protected by ExpressVu in a manner consistent with
the Bell Customer Privacy Policy and the Bell Code of Fair Information Practices. As a
Subscriber, you have given your consent implicitly to the use of your personal
information, as described in the above policy and practices. You may withdraw your
consent at any time by contacting the Customer Service Centre or by using the opt-out
form at the bottom of the following website: www.bell.ca/privacypolicy.
(g) Additional Rules for Pay Per View (PPV) Programming
Unless otherwise indicated by ExpressVu at the time you place your order for PPV
Programming, all sales of PPV Programming are final. In the event that ExpressVu is
unable to provide any PPV Programming that you have ordered, ExpressVu shall credit
you the amount for that PPV Programming. ExpressVu shall have no other liability for
cancelled events or failure to provide any PPV Programming. Certain PPV Programming
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