14
Troubles shooting
Problem Possible cause Solution
Unit not
working
Appears on
the LCD
Bowl is incorrectly placed
and not completely pushed
down
Reposition the bowl correctly
until this Icon disappears
E3 appears on the
LCD
The motor has overheated Unplug the power plug, allow
the unit to cool down, normal
operation will commence
once it has sufciently cooled
down
When kneading dough the unit is
noisy and blades slow down or stall
under load
Blades Jammed Temporarily adjust the speed
higher for a few seconds, then
set the speed back to 3
Burn mark appears when heating
milk, dairy products or cooking
recipes with high sugar contents
food burn marks are not
unusual for high sugary or
dairy ingredients
1) a light food burn is not
unusual and easy to clean
up, follow cleaning
instructions on the page 11
2) if burn marks are distinct,
need to increase the speed
to 3 and reduce cooking
time
Lid cannot be locked into position Bowl is not correctly
positioned (Sitting up to
high) or lid is not correctly
aligned to match arrow on
appliance with unlock icon
on lid before turning to lock
position
Place bowl in to the unit
(Without the lid) and rmly
press down until the lip on the
bowl sits below the locking
tab of the appliance. Place lid
on the bowl with lid lever at 2
O’Clock position to the handle
(Or align unlock Icon on lid
with Arrow on locking tab of
the appliance) Rotate Lever
on lid in clockwise direction to
lock lid by aligning lever with
handle
Unit will not cook (with heat) and
mix if the speed is higher than 3
The cooking function will
only work with a speed for
mixing of no more than 3.
This is by design to ensure
the safe use of the product
Only cook (with heat) and mix
at a speed no higher than 3
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