BenQ Portable Series - User Manual

Questions and Answers

T
Tyler CrawfordSep 18, 2025
What to do if the image or audio is unstable on BenQ Projector?
- C
  Christopher FisherSep 18, 2025
  If you're experiencing unstable image or audio with your BenQ Projector, consider these potential causes. Ensure the connection cables are securely connected to both the projector and the signal source. If you are using a wireless connection, try connecting to another wireless AP or to an Internet channel of better speed. Also, if you are using a Bluetooth connection, ensure the projector is within the effective range of Bluetooth connection and that there is as little radio frequency interference as possible when using a 2.4G network.
P
Patrick CooperAug 25, 2025
What to do if BenQ Projector cannot play files in storage devices via USB-A ports?
- A
  Ashley PerezAug 25, 2025
  If your BenQ projector cannot play files in storage devices via USB-A ports, ensure your storage device is fully inserted into the USB-A port on the projector. Also, confirm that the projector supports the file formats you are trying to play.
E
emily33Aug 25, 2025
Why won't my BenQ Portable turn on?
- A
  Anthony WeeksAug 26, 2025
  Your BenQ Projector might not be turning on due to a couple of reasons. First, check that the power cord is securely plugged into both the AC power jack on the projector and the power outlet, ensuring the outlet switch is on. Another possibility is that you're trying to turn the projector on again during the cooling process; wait until this process is completed before attempting to power it on again.
J
Joseph SmithAug 26, 2025
Why does my BenQ Projector not turn on?
- B
  Brian JimenezAug 27, 2025
  Your BenQ Projector might not be turning on due to a few reasons. First, ensure the power cable is securely plugged into both the AC inlet on the projector's rear and a functioning power outlet, also check if the power outlet has a switch, and if so, make sure it is switched on. Alternatively, if the projector's battery is low, connect the power adapter to charge it until the LED indicator turns solid green. Then, press and hold the power button on the projector for 3 seconds to turn it on.
N
Nicholas McdonaldSep 23, 2025
What to do if BenQ Portable Projector has no input source?
- D
  Dana SimsSep 23, 2025
  If your BenQ Projector displays 'no input source,' first, turn the video source on and check that the signal cable is connected correctly. Also, ensure the projector is correctly connected to the input source device. If the input source is the USB-C port, verify that the source device supports DisplayPort and is connected to the projector with a USB-C cable.
A
Andrew RosalesSep 23, 2025
Why the BenQ Projector cannot connect to the desired SSID?
- K
  kevindixonSep 23, 2025
  If your BenQ Projector cannot connect to the desired SSID, it might be because the handshaking between the projector and the router does not follow IEEE 802.11 protocols. For 2.4G frequency, make sure the wireless mode of the router is configured as 802.11g/n or 802.11n. For 5G frequency, make sure the wireless mode of the router is configured as 802.11n.
J
John BeasleySep 10, 2025
What to do if the BenQ Projector cannot play files in storage devices via the USB-C port?
- B
  Brian ValdezSep 10, 2025
  If your BenQ Projector cannot play files from storage devices via the USB-C port, ensure that your storage device is fully inserted into the USB-C port on the projector. Additionally, the projector may not support the file formats.
C
christophermatthewsSep 12, 2025
How to fix a blurred image on a BenQ Portable Projector?
- A
  Allison WeberSep 12, 2025
  If your BenQ projector image is blurred, try adjusting the focus of the lens. Also, make sure the projector and screen are properly aligned by adjusting the projection angle, direction, and height if necessary. You may also need to manually adjust the projection angle if the auto vertical keystone function didn't work.
M
melinda98Sep 3, 2025
What to do if my BenQ Projector has no picture?
- H
  hamiltonchristopherSep 3, 2025
  If your BenQ Projector isn't displaying a picture, there might be a few reasons. First, ensure the video source is turned on and properly connected. Also, the projector may be in Audio-only, power saving, or eye protection mode, so press the power key to disable these. Check the connection to the input signal device to ensure it is correct. Finally, verify that you've selected the correct input signal using the appropriate key.
J
Joshua BurgessSep 1, 2025
How to fix a blurred picture on BenQ Projector?
- K
  kbarrettSep 1, 2025
  If the picture on your BenQ projector is blurred, adjust the focus of the lens using the focus button on the remote control. Also, adjust the projection angle and direction as well as the height of this projector if necessary.

Summary

Product Support and Servicing

Servicing Your Projector

Information on contacting service personnel for projector repair and support.

Q&A Index

Image Adjustment

Instructions for adjusting focus, angle, and fitting the projected image to the screen.

Safety Instructions

Introduction and Overview

I;O Ports

Details on the projector's input/output ports and their connectivity options.

Keypad Functions

Explanation of the projector's physical buttons and their functions.

Projector Connections

Wireless Connection (via ATV Dongle)

Guide on establishing a wireless connection using the provided ATV dongle.

Wired Connection (HDMI Port)

Instructions for connecting devices via HDMI for wired projection.

Wired Connection (USB-A Port)

Steps to connect USB flash drives for media playback.

Wired Connection (USB-C Port)

Details on connecting devices via USB-C for projection and power delivery.

Remote Control Operation

Remote Control Effective Range

Information on the optimal operating distance and angles for the remote control.

Installation Guide

Choosing an Installation Location

Factors to consider and methods for selecting an optimal installation location.

Achieving Preferred Image Size

Guidance on achieving the desired projected image dimensions and distance.

Installing the ATV Dongle

Power Supply Options

Methods for powering the projector using the adapter or other sources.

Getting Started

Powering On and Initial Setup

Steps for the initial setup, including remote control battery installation and power connection.

Upgrading Projector Firmware

Adjusting Projected Image

Smart Auto Settings Optimization

Using Smart Auto Settings to automatically adjust focus and keystone.

Adjusting Projection Angle

Fine-Tuning Image Clarity

Steps to manually adjust the projector's focus for a sharp image.

Fitting Image to Screen

Techniques for adjusting the projected image to fit the screen dimensions.

Keystone Correction

Corner Fit Adjustment

Enhancing Gaming Experience

Quick Game Setup

Watching Streaming Videos

ATV Home Screen Navigation

Picture Mode Selection

Sound Mode Selection

Projection Methods

Wireless Projection

Guide to projecting content wirelessly using the ATV dongle.

Wired Projection

Instructions for connecting devices via HDMI or USB-C for wired projection.

Playing Multimedia from USB Drive

Menu Navigation

Picture Mode Settings

Sound Mode Settings

Power Mode Options

Smart Auto Settings

Auto Focus Function

Auto 2 D Keystone Correction

Auto Game Mode Activation

Installation Settings

Projector Position Selection

Choosing the projector's placement for optimal viewing.

Geometry Setting Adjustments

Focus Settings Configuration

HDMI Settings

Aspect Ratio Settings

System Settings

Auto Game Mode

System Update Procedure

Procedure for updating the projector's software via a USB flash drive.

Maintenance and Care

General Projector Care

Cleaning the Projector Lens

Extending LED Life

Troubleshooting Common Issues

LED Indicator Status

Projector Not Turning On

Steps to resolve issues where the projector fails to power on.

No Picture Displayed

Troubleshooting steps for when no image is displayed on the screen.

Blurred Image Resolution

Resolving issues related to blurry or unfocused projected images.

Remote Control Malfunction

Troubleshooting steps for a non-functional remote control.

Technical Specifications

Projector Specifications Details

Detailed technical specifications for display, optical, and compatibility features.

Pairing New Remote Control

Product Warranty

Summary

Product Support and Servicing

Servicing Your Projector

Information on contacting service personnel for projector repair and support.

Q&A Index

Image Adjustment

Instructions for adjusting focus, angle, and fitting the projected image to the screen.

Safety Instructions

Introduction and Overview

I;O Ports

Details on the projector's input/output ports and their connectivity options.

Keypad Functions

Explanation of the projector's physical buttons and their functions.

Projector Connections

Wireless Connection (via ATV Dongle)

Guide on establishing a wireless connection using the provided ATV dongle.

Wired Connection (HDMI Port)

Instructions for connecting devices via HDMI for wired projection.

Wired Connection (USB-A Port)

Steps to connect USB flash drives for media playback.

Wired Connection (USB-C Port)

Details on connecting devices via USB-C for projection and power delivery.

Remote Control Operation

Remote Control Effective Range

Information on the optimal operating distance and angles for the remote control.

Installation Guide

Choosing an Installation Location

Factors to consider and methods for selecting an optimal installation location.

Achieving Preferred Image Size

Guidance on achieving the desired projected image dimensions and distance.

Installing the ATV Dongle

Power Supply Options

Methods for powering the projector using the adapter or other sources.

Getting Started

Powering On and Initial Setup

Steps for the initial setup, including remote control battery installation and power connection.

Upgrading Projector Firmware

Adjusting Projected Image

Smart Auto Settings Optimization

Using Smart Auto Settings to automatically adjust focus and keystone.

Adjusting Projection Angle

Fine-Tuning Image Clarity

Steps to manually adjust the projector's focus for a sharp image.

Fitting Image to Screen

Techniques for adjusting the projected image to fit the screen dimensions.

Keystone Correction

Corner Fit Adjustment

Enhancing Gaming Experience

Quick Game Setup

Watching Streaming Videos

ATV Home Screen Navigation

Picture Mode Selection

Sound Mode Selection

Projection Methods

Wireless Projection

Guide to projecting content wirelessly using the ATV dongle.

Wired Projection

Instructions for connecting devices via HDMI or USB-C for wired projection.

Playing Multimedia from USB Drive

Menu Navigation

Picture Mode Settings

Sound Mode Settings

Power Mode Options

Smart Auto Settings

Auto Focus Function

Auto 2 D Keystone Correction

Auto Game Mode Activation

Installation Settings

Projector Position Selection

Choosing the projector's placement for optimal viewing.

Geometry Setting Adjustments

Focus Settings Configuration

HDMI Settings

Aspect Ratio Settings

System Settings

Auto Game Mode

System Update Procedure

Procedure for updating the projector's software via a USB flash drive.

Maintenance and Care

General Projector Care

Cleaning the Projector Lens

Extending LED Life

Troubleshooting Common Issues

LED Indicator Status

Projector Not Turning On

Steps to resolve issues where the projector fails to power on.

No Picture Displayed

Troubleshooting steps for when no image is displayed on the screen.

Blurred Image Resolution

Resolving issues related to blurry or unfocused projected images.

Remote Control Malfunction

Troubleshooting steps for a non-functional remote control.

Technical Specifications

Projector Specifications Details

Detailed technical specifications for display, optical, and compatibility features.

Pairing New Remote Control

Product Warranty

BenQ Portable Series Specifications

General

Brand	BenQ
Model	Portable Series
Category	Projector
Language	English

Related product manuals

BenQ Portable Series - User Manual

Table of Contents

Questions and Answers

Summary

Product Support and Servicing

Servicing Your Projector

Q&A Index

Image Adjustment

Safety Instructions

Introduction and Overview

I;O Ports

Keypad Functions

Projector Connections

Wireless Connection (via ATV Dongle)

Wired Connection (HDMI Port)

Wired Connection (USB-A Port)

Wired Connection (USB-C Port)

Remote Control Operation

Remote Control Effective Range

Installation Guide

Choosing an Installation Location

Achieving Preferred Image Size

Installing the ATV Dongle

Power Supply Options

Getting Started

Powering On and Initial Setup

Upgrading Projector Firmware

Adjusting Projected Image

Smart Auto Settings Optimization

Adjusting Projection Angle

Fine-Tuning Image Clarity

Fitting Image to Screen

Keystone Correction

Corner Fit Adjustment

Enhancing Gaming Experience

Quick Game Setup

Watching Streaming Videos

ATV Home Screen Navigation

Picture Mode Selection

Sound Mode Selection

Projection Methods

Wireless Projection

Wired Projection

Playing Multimedia from USB Drive

Menu Navigation

Picture Mode Settings

Sound Mode Settings

Power Mode Options

Smart Auto Settings

Auto Focus Function

Auto 2 D Keystone Correction

Auto Game Mode Activation

Installation Settings

Projector Position Selection

Geometry Setting Adjustments

Focus Settings Configuration

HDMI Settings

Aspect Ratio Settings

System Settings

Auto Game Mode

System Update Procedure

Maintenance and Care

General Projector Care

Cleaning the Projector Lens

Extending LED Life

Troubleshooting Common Issues

LED Indicator Status

Projector Not Turning On

No Picture Displayed

Blurred Image Resolution

Remote Control Malfunction

Technical Specifications

Projector Specifications Details

Pairing New Remote Control

Product Warranty

Summary

Product Support and Servicing

Servicing Your Projector

Q&A Index

Image Adjustment