BENSON AH150 - Warranty

If any of these points are not satisfied then contact should be made with the Sales Office at
Benson Environmental Ltd as soon as possible by telephoning 01547-528534. In the case of claims
for
damage, this must be reported in writing within 24 hours of delivery, in order to comply with
insurance criteria.
1.5 Warranty
The heater is supplied with a 2 year warranty made up as follows; first year covering parts and
labour, and second year covering parts only. In addition to this there is also a 10 year time related
warranty on the combustion chamber / heat exchanger . The warranty commences from the date of
dispatch from the manufacturer, and is subject to the terms detailed within the Benson
Environmental Ltd ' conditions of busine s s'.
Note (i)
The warranty may be invalidated if -
a) The warranty registration / commissioning card has not been completed and returned to
Benson
Environmental Ltd
b) The installation is
not in accordance with the general requirements of this manual
c) The flue arrangement and air supply for the heater are not in accordance with the
manufacturers recommendations, codes of practice, or similar standards
d) Air flow through the heater is not in accordance with the manufacturers technical specifications
e) Internal wiring
on the heater has been tampered with or unauthorised service/repairs undertaken
f) The main electrical supply input to the heater has been interrupted during the heating mode
g) The heater has been subject to and affected by the ingress of water in any form
h) The heater is not operated at the rating(s) laid down in the manufacturers technical specifications
i) The heater has not been operated or used \vithin the normal scope of its intended application
j) The manufacturer's recommended minimum service requirements have not been complied with
Note (ii)
All warranty claims must contain the following information to enable processing to take
place; (1) heater model (2) heater serial number (3) order reference/date of order, together with
full installation details (name and address) (4) details or symptoms of fault (5) instaHers name
and address.
Faulty parts must be returned to the Knighton Spares Department, the address of which is
provided on the back cover of this manual and section 10.8. Any such parts will undergo
inspection to verify the claim . Replacement parts supplied prior to this may be charged, and a
credit supplied upon subsequent validation of the warranty claim . Consumable items are
specifically not included within the scope of the warranty.
Note (iii)
Notification is required immediately a fault is suspected. The manufacturer will not accept
responsibility for any additional damage that has been caused, expense incurred, or consequential
loss resulting from any failure of the heater(s).
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