LaserSpeed 9000 Operator Guide
Servicing and Returning Your Equipment
Part No. 93296 / Drawing No. 0921-01419 Page 16 of 16 Revision F (Feb 2013)
Servicing and Returning Your Equipment
Your instrument was carefully inspected electrically and mechanically prior to
shipment. It should be free of surface mars and scratches, and it should be in
perfect working order upon receipt. If any indication of damage is found, file a
claim with the carrier immediately, prior to using the instrument. If no damage
is apparent, proceed by using this manual to install and setup this instrument.
Save the shipping carton and packing material for future storing or shipment of
the instrument. If, at some future time, the instrument must be returned to the
factory for service, include a full description of the instrument failure and the
mode of operation the instrument was in at the time of failure. Also include a
contact person to discuss the instrument failure.
When returning equipment for service, it is important to first obtain a Return
Material Authorization (RMA) number. The RMA number is needed for proper
handling of returned equipment.
To obtain an RMA, go to www.betalasermike.com
Select Service
Select Equipment Return / RMA from the drop-down menu. Follow
the instructions to obtain an RMA.
Ship the instrument in the original carton, or, if the original carton is
unavailable, ship in a carton providing sufficient protection. Send the
instrument to the Asia, Europe, or USA office (addresses listed in the supplied
Contacts/CE Compliance Manual), whichever is closest to you or to the office
indicated by your sales engineer. Place the RMA number on the outside of the
carton, and include a purchase order number and any other information
specific to your instrument. Field warranty service is available, if the customer
pays travel expenses by advance purchase order. All service operations
should be performed by skilled electronics technicians, who have been trained
by Beta LaserMike.
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