BioLife ThawSTAR CFT2 - Troubleshooting; Instrument Start-up Errors; Instrument Operation Errors

6. Troubleshooting
Refer to steps in Section 3 (Instrument Start-up) and Section 4 (Operating Instructions).
Situation Error Code Light Sound Instruction
Instrument start-up (Refer to Section 3)
6A. Step 3C
Failure to warm up
properly; or other
mechanical fault in
the heating system
Error Code
2
Front: A red light background
with error code 2 (two LEDs at
the bottom of the circle: 8,9)
Single tone
repeated twice
Check power source connection at
back of unit, cable connection to power
adapter and the plug connection to the
electrical outlet. Turn the unit off and
back on. If the unit displays the same
error code 2, contact BioLife customer
service.
Instrument operation (Refer to Section 4)
6B. Step 4A
Vial too warm and/or
already thawed
Error Code
3
Front: Flash full circle with
red light background once
and then display red light
background with error code
3 (three LEDs at the top of the
circle: 15,1,2)
Single tone
repeated twice
Gently remove vial that is too warm.
Unit will display a single light at the top,
indicating that the unit is ready for the
next thaw.
6C. Step 4B
Vial cannot be seated
properly (e.g. too
wide, too short, etc.)
Error Code
5
Front: Flash full circle with
red light background once
and then display red light
background with error code
5 (ve LEDs at the top of the
circle: 14,15,1,2,3)
Single tone
repeated twice
Gently remove the vial. Unit will display
a single light at the top, indicating
that the unit is ready for the next
thaw. (1) Look into opening to see if
there is anything lodged in the heater
grasping mechanism. Invert unit to
gently shake out obstructions, if any.
(2) Ensure that the thermal pads lining
the internal heating blocks are intact
and undamaged. Note: If thermal
pads are not intact and/or damaged,
contact BioLife customer service. (3)
Ensure vial is within specications
outlined in section 1.5. (4) Try to thaw
frozen ThawSTAR
®
Conrmation Vial. If
situation repeats itself with same error
code 5, hardware issue (latching fault)
may be the root cause; contact BioLife
customer service.