BISSELL.com 11
Problem Possible Cause Remedies
Reduced steam
or no steam
Easy Fill water tank empty. Refill tank.
Steam level not selected. Select steam level by pushing steam level
button.
Extension wand not installed
properly.
Push wand all the way into handheld pod
until it clicks into place.
Mop foot not installed properly. Insert extension wand into mop foot
until it clicks into place.
Pause button is pressed. Once steam ready light is solid, select
desired steam level (HI or LO) then press
trigger under handle of handheld pod to
release steam.
Mineral deposits from hard water
caused clog.
Contact BISSELL Consumer Care
at support.BISSELL.com or call
1-800-237-7691.
Streaking
Dirty mop pad. Remove and wash pad per instructions.
Use on waxed or oiled floor. If you have used floor polishes or wax
on your floors, steam products may
decrease glossiness. Refer to wax or
polish manufacturer. If you don’t wax
or polish your floors, check floorcare
instructions from your flooring
manufacturer.
Leaking
Mop pad is too wet. Remove and replace with dry mop pad
and intermittently press steam trigger for
less steam.
Steam level is too high. Lower steam level.
Crack in machine or Easy Fill water
tank.
Check to see if there are any cracks
on machine or tank. Make sure rubber
gasket on tank is still attached and
seated properly in machine.
Knocking noise
First time use or Easy Fill water tank
is empty.
Fill tank and knocking will diminish after
a few seconds.
Metal tube cannot reach water. Shake pod to let tube reach water level.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.com.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
Warranty
Limited 2-year warranty, may vary by state. Visit support.BISSELL.com or call 1-800-237-7691 for
complete warranty information.
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