DLC50 Control Panel Installation and Operation Manual | Doc. No. 6051439500 Rev. A
Broadcast Microwave Services 29
9 REPAIR SERVICE/WARRANTY INFORMATION
Repair service is available from the factory for repair or replacement within 14 days after receipt of a
malfunctioning unit. Warranty position will be established upon receipt of inoperative equipment. If
equipment is confirmed defective and is BMS’ responsibility, repair action will be initiated immediately.
When the malfunction is determined to be user responsibility, repair will be initiated after confirmation
with the user’s buying authority.
BMS warrants that, at time of delivery, the product will be free from defects in materials and
workmanship provided the equipment or system is installed, operated and maintained in accordance
with the Operation and Maintenance manual or such other BMS documentation as may be applicable.
Any such defect reported to BMS within two years, BMS will take reasonable and prompt action to
repair or replace such equipment. Should any of the components be defective, please contact BMS
immediately. Please have the following information available so we can best serve you. Much of this
information can be found on the unit’s BMS product label (Figure 20).
• Customer Name
• Contact Person with additional information on the failure
• Contact phone and e-mail
• BMS contract number
• BMS part and model numbers
• BMS product serial number
• BMS equipment description
• Description of problem
• Return information
Figure 20. BMS product label
Defective components under BMS warranty will be repaired/replaced promptly at the discretion of BMS.
Items no longer under warranty will require a PO before repairs can proceed.
NOTE: All goods returned for service require an RMA number. Any goods received without an
RMA number may not be processed in a timely manner. Please contact BMS for an RMA number.
The document reference is online, please check the correspondence between the online documentation and the printed version.
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