BMW X1 - Page 358

A voice connection to customer support is be-
ing established.
BMW Roadside Assistance
Principle
BMW Group Roadside Assistance can be con-
tacted if assistance is needed in the event of a
breakdown.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷ Via additional text in the Check Control
message.
▷ Via a call with a mobile phone.
▷ Via the My BMW App.
Functional requirements
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷ Cellular network reception.
▷ Standby state is switched on.
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
1.
Go through the menu as follows via iDrive:
Apps menu / "All" / "BMW Assist"
2. "BMW Roadside Assistance" or select the
desired service.
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via cellular networks,
which is necessary for vehicle diagnosis. This
data is transmitted automatically. It may be
necessary to approve this on the control dis-
play.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
1.
Park the vehicle in a safe place.
2. Set the parking brake.
3. Turn on control display.
4. Consent to Teleservice Help.
BMW Accident Assistance
Principle
BMW Group Accident Assistance can be con-
tacted if assistance is needed in the event of
an accident.
General information
If the vehicle sensors detect a minor to moder-
ately severe accident, which did not deploy any
airbags, a Check Control message is displayed
in the instrument cluster. In addition, a text
message appears on the control display.
When BMW Accident Assistance is triggered,
data on the vehicle's condition is sent to BMW.
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MOBILITY
Breakdown Assistance
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Online Edition for Part no. 01405A8A536 - VI/23