BodyTrace BT104 - Error Codes; Battery, Movement, and Range Errors; Connectivity and Internal Errors; Provisioning, Subscription, and System Errors

11
Error Codes
Code
Er 1
Er 7
Er 9
Er 2
Er 3
Er 4
Er 5
Er 6
Description
Battery low
Internal error
Provisioning
error
Movement
detected
Measurement
out of range
No cellular
coverage
Cellular connec-
tion error
Data transmis-
sion error
Resolution
Replace batteries with
four Duracell AAs.
Replace batteries with four Duracell
AAs. If the issue persists, contact
customer support.
Retake measurement.
If the issue persists, contact
customer support.
Avoid moving or talking while taking
a measurement. After securing the
cu and assuming the correct
posture, consider waiting for ve
minutes to settle down before
starting a measurement.
Conrm that the cu is secured
correctly on your exposed arm.
Remove all clothing and jewelry
from your arm.
If you feel unwell, contact a
medical professional.
Move to another
area, closer to a window.
Use the device at a
location where you
get trong cellular signal
with your mobile phone.