This document serves as an FAQ Quick Guide for the bopmen S80 headphones, designed to assist users with common issues and provide solutions before considering a return. The guide emphasizes that bopmen is available to help resolve problems.
The manual addresses several key areas of concern for users:
Why the unit cannot be charged?
This section provides a comprehensive troubleshooting guide for charging issues.
- Solution 1: Check the charging cable. Users are advised to use the original data cable provided with the headphones. To verify if the issue lies with the cable or the headphones, users should attempt to charge another device with the bopmen Micro USB charging cable. If the other device charges, the problem might be with the headphones. Conversely, if the other device does not charge, the cable is likely faulty.
- Solution 2: Direct connection vs. USB hub. The guide recommends checking if the headphones are directly connected to a computer or other charging device, rather than through a USB hub. USB hubs can sometimes interfere with proper charging or power delivery.
- Solution 3: USB port functionality. It suggests that the USB port of the connected device might be problematic. Users should try connecting the headphones to a different, available USB port to rule out a faulty port.
- Solution 4: Temperature considerations. The manual specifies that the headphones should not be charged at very low or high temperatures. The recommended charging temperature range is between 5 and 35 °C to ensure optimal battery health and charging efficiency.
- Solution 5: Indicator light and exhausted battery. If the headphones have not been used for an extended period, the rechargeable battery might be completely exhausted, causing the indicator light not to illuminate immediately upon charging. Users are instructed to continue charging the unit, as the indicator light should eventually turn on after a few minutes.
- Solution 6: Device power state. It's important to ensure that the computers or other devices used for charging are turned on. Charging cannot occur if the devices are in standby, sleep, or hibernation mode, as these modes typically restrict power output to connected peripherals.
Mic cannot work
This section offers solutions for microphone functionality issues, covering both Windows PC and Mac environments.
- General Troubleshooting Steps:
- Unmute: The first step is to ensure the microphone is not muted.
- Check hardware compatibility: Verify that the headphones are compatible with the device they are connected to.
- Test with another device: To pinpoint the source of the problem, users should test the headset microphone with a different device. If the microphone works on another device, the issue likely lies with the initial device it was connected to, rather than the headphones themselves.
- Windows PC Specific Solutions:
- Correct audio setting: In voice or video call applications, users must select the "Hands-Free AG Audio" profile for calls. Failure to do so will prevent the microphone from working.
- Accessing settings: Users can tap the audio icon in the lower right of their taskbar and select "Hands-Free AG Audio" from the device settings. The guide provides visual examples of this process.
- Mac Specific Solutions:
- Sound Input Settings: On a Mac, users should navigate to Apple menu > System Preferences > Sound > Input. From the list of sound input devices, they need to select the bopmen S80.
- Security & Privacy Permissions: Users must also check microphone permissions by going to Apple menu > System Preferences > Security & Privacy > Privacy > Microphone. Here, they should ensure that the relevant applications have access to the microphone.
- Dictation Test: To confirm microphone functionality, users can try using the 'dictation' feature.
- Reset Parameter RAM: As a last resort, resetting the Mac's Parameter RAM (PRAM) is suggested.
There is no sound from one side or both sides
This section addresses audio output problems, differentiating between wired and Bluetooth connections.
- General Solutions:
- Audio source and volume: Ensure the audio source is on and the volume is turned up.
- Headphone volume: If the headphones have a volume button or knob, confirm it is turned up.
- Battery power: For battery-powered headphones, verify that the battery has sufficient charge.
- Headphone connection: Check the physical connection of the headphones.
- Wired Connection Specific Solutions:
- Unilateral music check: Determine if the music itself is unilateral (only playing on one side).
- If connected to a computer, check sound settings for "mono out" configuration.
- Try playing different songs with a standard music application.
- Test the same music with another pair of headphones.
* Audio cable insertion: Ensure the audio cable is fully inserted into both the headphones and the connected device. The guide includes visual cues indicating correct and incorrect insertion.
* Confirmation method (reiterated):
- If connected to a computer, find the sound settings and check for "mono out."
- Try playing different songs with an ordinary music application.
- Try playing the same music with another headphone.
* **Clean the plug:** Clean any dust or impurities from the audio plug, as this can impede proper connection.
- Bluetooth Connection Specific Solutions:
- Select headphones in settings: Make sure the bopmen S80 headphones are selected in the Bluetooth settings of the audio source.
- Radio wave interference: Ensure there are no multiple devices emitting radio waves nearby that could cause interference.
- Power cycle headphones: Turn the headphones off and then back on.
- Re-pair headphones: Pair the headphones to the audio device again.
- Test with another audio source: Try connecting the headphones to a different audio source. If sound is heard, the initial audio source may require repair. If no sound is produced even with a second audio source, the headphones may require service. Users are encouraged to contact bopmen for repair assistance.
Sound quality is not good.
This section provides solutions for issues related to poor sound quality, particularly for Bluetooth connections.
- Solution 1: Minimize interference. Users should keep the Bluetooth device away from potential sources of radio wave interference such as Wi-Fi routers, personal computers, microwave ovens, and refrigerators. If the headphones have a noise-canceling function, it is advised to turn it off, as it can sometimes affect sound quality in certain environments.
- Solution 2: Optimize Bluetooth communication path. Move the Bluetooth device to a position where there are no physical obstacles (like walls or objects in a pocket/bag) that could impede Bluetooth communication. The guide includes an illustration showing a wall as an obstruction.
- Solution 3: Turn off other Bluetooth devices. Disable the Bluetooth function on any other nearby Bluetooth devices to reduce potential interference and improve the connection quality of the bopmen S80.
- Solution 4: Proximity to player. Keep the Bluetooth headphones or speakers as close as possible to the Bluetooth player to maintain a strong and stable connection.
- Solution 5: Downloaded content vs. streaming. Play downloaded audio content rather than streaming via the internet. Streaming can be affected by network quality, which might be misinterpreted as poor sound quality from the headphones.
- Solution 6: Bluetooth audio streaming quality settings. Change the Bluetooth audio streaming playback quality settings on the device to "Priority on stable connection" if such an option is available. This prioritizes connection stability over maximum data transfer, which can improve sound quality in challenging environments.
- Solution 7: Close unused apps. Quit any applications that are not currently in use on the connected devices to reduce system load, which can sometimes impact audio processing.
- Solution 8: Windows Stereo mode. In Windows, it is crucial to select "Stereo mode" instead of "Hands-Free AG Audio mode" in the audio settings for optimal sound quality. Using "Hands-Free AG Audio mode" will result in mono sound and generally poor audio quality.
- Persistent Issues: If sound quality issues persist, the following steps are recommended:
- Restart devices: Restart both the headphones and the connected audio source.
- Reconnect Bluetooth: Disconnect and then reconnect the Bluetooth connection.
- NFC reconnection: If the connected device has Near Field Communication (NFC), use it to reconnect for a potentially more stable pairing.
- Reset/initialize device: As a final step, reset or initialize the connected device.
The manual concludes by reiterating bopmen's commitment to customer service. If users encounter any problems not covered in the guide (e.g., headphones not working properly, defective products, volume control issues), or if the provided solutions do not resolve their issues, they are encouraged to contact bopmen directly via email at info@bopmen.com. This ensures that customers receive the necessary support and a positive experience.
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