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Please have the following information available before calling the
After-Sales Service Department:
1. Model number, serial number
2. Date on which the problem occurred
3. LCD/LED display status, Buzzer alarm status
4. Utility power condition, load type and capacity, environment
temperature, ventilation condition
5. The information (battery capacity, quantity) of external battery pack
if the UPS is “C” model
6. Other information for complete description of the problem
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