Service
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data plate
when calling.
Product Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting service.
The data plate is located on the back side of the drawer
front. Open the drawer to view it.
Self Help
Cooktop Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
_1_ WARNING
Repairs should only be done by a trained
servicer.
Improper repair of your appliance may result in
risk of severe physical injury or death.
Cooktop is not working The electric power supply has been
cut off.
The appliance has not been correctly
connected following the connection
diagram.
Electronic system malfunction.
Use other electrical appliances to check whether
there has been a power cut.
Check that the appliance has been connected cor-
rectly according to the connection diagram.
If the measures above cannot resolve the malfunc-
tion, contact the Technical Assistance Service.
The indicators flash The control panel is damp or an Dry the control panel area or remove the object.
object is resting on it.
The indicator - flashes A fault has occurred in the electronic Briefly cover the control panel with your hand to
on the cooking zone system, confirm the malfunction.
indicators
E is flashing on the The touch control zone is wet, very Clean the touch control zone, or remove the object.
element display dirty, food has boiled over, or an Lightly touch the corresponding touch key. The
object is lying on top of the touch con- flashing should stop.
trol zone.
The cooktop turns off by The main switch has been touched Press the main switch again. Reset the cooktop.
itself unintentionally.
English 40
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