en Troubleshooting
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Troubleshooting
18 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶ Never make any technical modifications to the appliance or its features.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and Start/ Reload
flashes.
Energy-saving mode is active
▶ Press Start/ Reload.
"E:36 / -10" or deter-
gent solution is not
being pumped out.
The water outlet hose is connected too high, is kinked
or trapped, or has been extended impermissibly.
▶ Check the installation of the water outlet hose.
→Page13
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
The drain pump is blocked or the pump cover is not
installed correctly.
▶ Check that the pump cover is installed correctly.
→Page35
▶
Clean the drain pump. →Page35
Detergent dosage is too high.
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
"H:32" The appliance has interrupted the spin cycle because
the laundry is unevenly distributed.
▶ Redistribute the laundry in the drum.
"E:30 / -10", or
"H:95" and End.
The tap is turned off.
▶ Turn on the tap.
The water inlet hose is kinked or jammed.
▶ Check the installation of the water inlet hose.
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