12
More than 30% of all calls made to our contact centre reporting
appliance faults or breakdowns prove to be false alarms, as there is
often a simple explanation for the apparent malfunction.
So, to help you save time and money – not to mention frustration
and inconvenience – please refer to the General Information, Notes and
Lighting Instructions ensuring all controls are set correctly.
If, after following the instructions the appliance still fails to oper-
ate correctly call the Worcester Contact Centre. Arrangements will be
made for an engineer to call as soon as possible.
CALL-OUT CHARGES
All of our field service engineers are factory trained.
If you request a visit from an engineer and your appliance has
been installed within the last 12 months, no charge will be made for
parts and/or labour, providing:
•
The appliance was commissioned correctly on installation.
•
An appliance fault is found and the appliance has been
installed within the past 12 months.
A call-out charge will be made where:
•
The appliance has been installed for over 12 months, or
•
Our Field Service Engineer finds no fault with the appliance
(see note), or
•
The cause of breakdown is with other parts of your plumb-
ing/heating system, or with equipment not supplied by Worcester.
NOTE: Invoices for attendance and/or repair work carried out on
your appliance by any third party will not be accepted.
APPLIANCE FAILS TO
OPERATE
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