enTroubleshooting
Disturbance Cause and troubleshooting
Door cannot be
opened.
Power failure.
▶ Open the door with the emergency release.
→
"Emergency release", page 48
suds will not
pumped out.
Drain pipe or water drain hose is clogged.
▶ Clean the drain pipe and water drain hose.
Drain pipe or water drain hose is kinked or pinched.
▶ Make sure the drain pipe and water drain hose are
not kinked or pinched.
Drain pump is clogged.
▶
→
"Cleaning the drain pump", page 34
– – – – is activated.
▶ Continue the program bySlingorpumpingchoose and
Start/Reloadto press.
→
"Continue program with rinse hold", page 32
Water drain hose is connected too high.
▶ Mount the water drain hose at a maximum height
of 1 meter.
Pump cover is not assembled correctly.
▶ Assemble the pump cover correctly.
Detergent dosage is too high.
▶ Immediate measure: Mix a tablespoon of fabric
softener with 0.5 liters of water and pour the
mixture into the left chamber (not for outdoor,
sportswear and down textiles).
▶ For the next wash cycle with the same load, reduce
the amount of detergent.
Impermissible extension installed on the water drain
hose.
▶ Remove impermissible extensions on the water drain
hose.
→
"Connecting the device", page 16
Pump cover is not fully screwed in.
▶ Make sure that the pump cover is screwed into the
device as far as it will go. The handle of the pump
cover must be vertical.
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