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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Amplifier doesn’t
connect to a
Bose SoundLink
Bluetooth speaker
or Bose
headphones
Make sure that your speaker or headphones are powered on, within
30 ft (9 m) of the amplifier, and ready to connect to another device.
For more information, refer to your product owner’s guide.
Disconnect your speaker or headphones from other
connected devices.
Amplifier doesn’t
reconnect to a
previously-
connected Bose
SoundLink
Bluetooth speaker
On your speaker, use the product controls to cycle through the
product device list until you hear the name for the amplifier. For
product-specific instructions, refer to your speaker owner’s guide.
Disconnect your speaker or headphones from other
connected devices.
Amplifier doesn’t
reconnect to
previously-
connected Bose
headphones
Connect using the Bose Music app. You can access this option from the
Settings menu.
Disconnect your speaker or headphones from other
connected devices.
Delayed audio from
a connected
Bose SoundLink
Bluetooth speaker
or Bose
headphones
Not all Bose SoundLink Bluetooth speakers or headphones can play
audio in perfect sync when connected to the amplifier. To check if your
product is compatible, visit: worldwide.Bose.com/Support/Groups
Install any available software updates for your speaker or headphones.
To check for updates, open the appropriate Bose app for your product
on your mobile device or visit btu.Bose.combtu.Bose.com on your computer.
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