Bose QUIETCOMFORT EARBUDS - Page 45

45
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
No sound
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 18).
Make sure your head is upright when inserting the earbuds.
Press play on your mobile device to make sure audio
is playing.
Play audio from a dierent application or music service.
Play audio from content stored directly on your device.
Restart your mobile device.
Press the Bluetooth button in the charging case to hear the
connected mobile device. Make sure you are using the
correct device.
Make sure the earbuds are within range of each other.
Disable in-ear detection features using the Bose Music app.
No sound from one earbud
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 18).
Make sure the earbuds are within range of each other.
Place both earbuds in the charging case until they
magnetically snap into place and the earbud status lights
display charge status (see page 36). Remove the earbuds.
Audio and video are out
of sync
Close and re-open the application or music service.
Play audio from a dierent application or music service.
Place both earbuds in the charging case until they
magnetically snap into place. Close the case for 10 seconds.
Open the case. Remove the earbuds.