Bose QUIETCOMFORT EARBUDS - Page 46

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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Poor sound quality
Make sure that both eartips fit securely in your ear, and they
aren’t rotated too far back (see page 18).
Try a dierent audio track.
Play audio from a dierent application or music service.
Clear any debris or wax buildup from the eartips and
earbud nozzles.
Turn o any audio enhancement features on the device or
music app.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device’s
Bluetooth/audio settings menu to make sure the correct
profile is selected.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Microphone doesn’t pick
up sound
Make sure the microphone holes on the edge of the right
earbud aren’t blocked.
Make sure the microphone isn’t muted on your phone.
If you’re on a phone call, make sure you are using the
right earbud.
Try another phone call.
Try another compatible device.
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 15).
Can’t adjust the noise level
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 36).
Make sure you’re using the left earbud to adjust the
noise level.
See “Earbuds don’t respond to touch control” on page 47.
Use the Bose Music app to adjust the noise level. You can
access this option from the home screen (see page 15).