Bose QUIETCOMFORT EARBUDS - Reboot the Earbuds and Charging Case

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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Earbuds don’t charge
Make sure the earbuds are properly placed in the charging
case (see page 41).
Make sure there is no dirt or debris covering the charging pins
within the case or on the earbuds.
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the earbuds or charging case have been exposed to high or
low temperatures, let the earbuds or case return to room
temperature. Charge again (see page 32).
Charging case
doesn’t charge
Make sure the USB cable is correctly aligned with the port on
the charging case.
Secure both ends of the USB cable.
Try another USB cable.
Try another wall charger.
If the charging case has been exposed to high or low
temperatures, let the case return to room temperature.
Charge again (see page 33).
Make sure your wireless charging pad is Qi-compatible.
Eartips falling o Securely attach the eartips to the earbuds (see page 20).
Voice prompt language
isn’t correct
Change the voice prompt language using the Bose Music
app (see page 15). You can access this option from the
Settings menu.
Not receiving
call notifications
Make sure voice prompts are enabled using the Bose Music
app (see page 15). You can access this option from the
Settings menu.
Earbuds making
chirping sound
Make sure the earbud nozzles aren’t blocked
(see page 21).